At a Glance
- Tasks: Support customers with data quality and system challenges while enhancing their experience with Aiviq's products.
- Company: Join a cutting-edge fintech company transforming financial services with innovative technology.
- Benefits: Competitive salary, flexible working, mentorship, and growth opportunities in a collaborative environment.
- Other info: Be part of a dynamic team focused on innovation and collaboration.
- Why this job: Make a real impact in the fintech world while building strong customer relationships.
- Qualifications: Strong technical skills, customer-facing experience, and proficiency in SQL required.
The predicted salary is between 49500 - 60500 £ per year.
About Aiviq
Aiviq is a cutting-edge fintech company revolutionising financial services and asset management.
We empower the world’s leading asset managers with data-driven insights and innovative technology solutions.
Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights.
Serving global asset managers overseeing trillions in Assets under Management, we’re at the forefront of financial technology innovation.
About the opportunity
We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way.
We are looking for a Senior Customer Services Analyst to build out our Customer Services capability.
Successful candidates should be highly customer focused with strong communication and a problem-solving mindset.
Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges.
What you will be doing
Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to:
- Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success
- Trouble-shoot system failures and investigate customer queries
- Build and maintain data connectors for existing and/or new data sources
- Support release testing on new features and enhancements prior to customer releases
- Ensuring that process documentation is kept up to date
- Work with other teams at Aiviq to automate Customer Services activities
- What you will need
- A strong technical skill set coupled with experience of working in customer facing roles
- Proficiency in SQL and experience of supporting or developing computer systems
- Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues
- Strong data analysis skills
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Willingness to work independently with minimal supervision, taking initiatives to address challenges
- Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
- Experience in Asset Management industry is preferred but not mandatory
- What we look for
- A passion for customer success and building strong, long-lasting customer relationships
- Strong team-oriented leadership skills and proven track record managing others
- A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions
- People who think differently, bring an open mind and diversity of thought
What we offer
- Growth opportunities in a supportive, collaborative environment
- Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows
- Work on critical data quality challenges for leading asset managers
- Mentorship from experienced product managers
- Competitive salary, benefits, and flexible working arrangements
- Clear career progression pathway in a growing fintech company
- About Aiviq
Aiviq is growing UK-based Fin Tech, specialising in developing Saa S products for the world’s investment Managers.
We are part of Alpha Financial Markets Consulting Plc, a leading global provider of specialist consultancy services to the financial services industry.
#J-18808-Ljbffr
Senior Customer Services Analyst employer: Alpha Financial Markets Consulting - Early Careers
Alpha Financial Markets Consulting is an exceptional employer, offering a dynamic work environment where top-tier talent thrives. With a strong focus on employee development and a culture of continuous learning, team members are encouraged to grow their skills while working on complex, strategic projects within the insurance sector. Located in the UK, Alpha provides unique opportunities to engage with industry leaders and contribute to impactful business solutions, making it a rewarding place for those seeking meaningful careers in consulting.
Contact Details:
Alpha Financial Markets Consulting - Early Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Services Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alpha Financial Markets Consulting - Early Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alpha Financial Markets Consulting - Early Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Services Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alpha Financial Markets Consulting - Early Careers:Your cover letter is your chance to shine! Tell us why you want to work at Alpha Financial Markets Consulting - Early Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alpha Financial Markets Consulting - Early Careers!
How to prepare for a job interview at Alpha Financial Markets Consulting - Early Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
