Quality Assurance Analyst

About Us

We are not your run-of-the-mill bank. It's our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up, you’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together.

The Role

We are seeking a detail-oriented professional to support Alpha Bank London’s bank-wide First Line Quality Assurance (QA) programme within the Operations Controls and Governance function. In this role, you will work closely with teams across the Bank to deliver a structured and risk-based QA framework that strengthens operational controls and enhances compliance. The QA programme plays a key role in identifying control gaps early, evaluating adherence to internal policies and regulatory requirements, and ensuring timely and effective remediation. You will contribute to the execution of quality assurance reviews across multiple business areas and risk types, helping to provide robust oversight and drive continuous improvement. This is an excellent opportunity to gain broad exposure to the Bank’s operations while playing a critical role in maintaining a strong control environment. This is a perfect opportunity for someone looking to move into their second job.

What You’ll Do

• Lead the end-to-end execution of Quality Assurance (QA) activities within the First Line of Defence, delivering independent, risk-based assurance that key processes, controls and customer outcomes operate effectively and meet regulatory expectations.
• Provide QA coverage across Products, Sales and Operations, supporting core business areas including Real Estate Finance, Private Banking, Deposits, Current Accounts, Payments and Investment Services, while also supporting new and evolving offerings such as mortgages and debit cards.
• Support oversight of complaints and vulnerable customers through thematic and root cause analysis, identification of cross-functional issues, action tracking, and management information (MI) reporting.
• Deliver the annual QA programme, managing activities across the full QA lifecycle from planning through to reporting and follow-up.
• Conduct risk-based testing, including sample reviews, thematic deep dives and control assessments, to identify control weaknesses and process gaps.
• Review and document evidence to an audit-ready standard, ensuring robust and defensible testing conclusions.
• Draft clear, concise findings and practical recommendations, outlining key risks, regulatory or policy impacts, root causes and potential consequences.
• Communicate outcomes effectively to management and stakeholders, influencing improvements and driving accountability.
• Produce high-quality QA reports and summaries highlighting key risks, themes and trends.
• Track and monitor remediation actions, providing ongoing oversight and follow-up assurance to confirm effective resolution.

What We’re Looking For

• Experience in external or internal audit, ideally gained within an accounting or professional services firm auditing banks or financial institutions.
• Background in Quality Assurance, compliance monitoring, or controls assurance within financial services.
• Experience in operational risk management within a banking environment.
• Exposure to First or Second Line activities such as issue management, incident management, or control testing.
• Strong preference for candidates with direct banking experience.
• Desirable experience across retail or private banking, real estate finance, deposits, payments, or investment services.

Key Attributes:

• Strong understanding of risk and control frameworks, with the ability to evaluate how controls operate in practice.
• Proven ability to execute structured testing independently and to a high professional standard.
• Excellent attention to detail, with the confidence to assess, challenge and validate evidence.
• Clear and confident communication skills, both written and verbal, including presenting findings to senior stakeholders.
• Ability to manage multiple QA reviews simultaneously and deliver to tight deadlines.
• Collaborative approach, with the confidence to engage across the business and provide constructive challenge where required.

Qualifications (Preferred):

• Degree in Accounting, Finance, Business, Risk or a related field.
• Professional qualification, or working towards one (e.g. ACA, ACCA, CIMA, CIA or equivalent).

Why Join Us?

At Alpha Bank London, our values shape everything we do: Innovation – Contribute ideas to improve processes and efficiency. Collaboration – Work closely with a supportive team to achieve shared goals. Excellence – Deliver accurate, high-quality work that makes a difference. Delivery – See the results of your efforts in real-time operations. Empowerment – Take ownership of your tasks and build skills for your next career step.