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For Companies At a Glance
- Tasks: Lead a dynamic team in managing customer operations and driving continuous improvement.
- Company: Join Alpha Bank London, where people and purpose matter.
- Benefits: Hybrid work model, professional growth, and a supportive culture.
- Why this job: Make a real impact while collaborating with diverse colleagues.
- Qualifications: Experience in banking operations and strong leadership skills required.
- Other info: Be part of a culture that values innovation and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
We are not your run-of-the-mill bank. It's our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We've built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isnât just about a career - itâs about connection. Youâll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. Itâs this blend of international reach and local expertise that makes us strong. Whether youâre starting out or stepping up, youâll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; itâs about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Letâs do it. Together.
The Role
Weâre looking for a proactive and detailâdriven Customer, Loan & Deposit Operations Lead to oversee critical operational processes, drive continuous improvement, and lead a highâperforming team. This is a key leadership role responsible for ensuring operational excellence across customer administration, loan processing, and deposit operations. Youâll play a central part in strengthening our controls, enhancing customer experience, and supporting the business as we scale.
Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)
Key Responsibilities
- Manage the Customer Administration function, ensuring accurate and efficient handling of customer data and documentation.
- Oversee drawdowns of new loans and the processing of deposit rollovers.
- Manage loan extensions and ensure collateral details are accurately recorded and updated.
- Supervise the opening and maintenance of fixed deposit accounts.
- Execute booking, rollover, and interest processing for fixed deposits.
- Process maturity instructions and renewals for deposit accounts.
- Oversee the timely and highâquality submission of customer correspondence.
- Lead knowledge transfer across the team to build resilience and consistency.
- Drive continuous service improvement initiatives across Loans and Accounts.
- Monitor and manage Aggregator Fixed Deposits.
Team Leadership
Process Improvement & Controls
Reporting & Analysis: Produce and analyse operational reports to track KPIs and identify improvement opportunities. Prepare and submit the monthly Operations dashboard (Management Information) to senior leadership.
What Weâre Looking For
- Strong experience in banking operations, particularly loan administration (deposit experience desirable).
- Proven ability to interpret and manage complex loan documentation, including secured and realâestate lending structures.
- Several years' experience in banking operations with supervisory or teamâlead responsibilities.
- Retail banking experience, ideally within a scaleâup or fastâgrowing environment.
- Experience driving cultural change, with a changeâagent mindset and familiarity with competency frameworks.
- Ability to build effective relationships quickly with senior managers, operational teams, and IT stakeholders.
Why Join Us?
At Alpha Bank London, our values shape everything we do: Innovation â Be part of a team that embraces new ideas and continuous improvement. Collaboration â Work closely with experienced professionals who support your growth. Excellence â Develop your skills in a highâperforming environment. Delivery â Contribute to meaningful projects and see your impact. Empowerment â Take ownership of your development and career progression.
Lending Operations Manager in London employer: Alpha Bank London
Contact Detail:
Alpha Bank London Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Lending Operations Manager in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at Alpha Bank London on LinkedIn. Ask them about their experiences and any tips they might have for landing the Lending Operations Manager role. Personal connections can make all the difference!
â¨Tip Number 2
Prepare for the interview by researching the company culture. Alpha Bank values collaboration and innovation, so think of examples from your past that showcase these traits. Show them youâre not just a fit for the role, but for the team too!
â¨Tip Number 3
Practice your answers to common interview questions, especially those related to banking operations and team leadership. We recommend doing mock interviews with friends or using online resources to boost your confidence.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the Alpha Bank family. Letâs get you that interview!
We think you need these skills to ace Lending Operations Manager in London
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share a bit about your passions and what drives you â it helps us see if youâre a good fit for our culture.
Tailor Your Application: Make sure to customise your application for the Lending Operations Manager role. Highlight your relevant experience in banking operations and how it aligns with our values. This shows us that youâve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Alpha Bank London
â¨Know Your Stuff
Make sure you brush up on your banking operations knowledge, especially around loan administration and deposit processes. Familiarise yourself with the specific responsibilities of the Lending Operations Manager role, so you can confidently discuss how your experience aligns with their needs.
â¨Show Your Leadership Skills
Since this role involves team leadership, be ready to share examples of how you've successfully led teams in the past. Highlight any experiences where you've driven cultural change or improved processes, as this will resonate well with their focus on continuous improvement.
â¨Connect on Values
Alpha Bank London values innovation, collaboration, and excellence. During the interview, make sure to express how these values align with your own. Share stories that demonstrate your commitment to making a difference for clients and communities, as theyâre looking for someone who embodies their culture.
â¨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their approach to continuous service improvement or how they foster collaboration among teams. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
