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For Companies At a Glance
- Tasks: Lead a dynamic team in managing customer operations and driving continuous improvement.
- Company: Join Alpha Bank London, where people and purpose come first.
- Benefits: Hybrid work model, professional growth opportunities, and a supportive culture.
- Why this job: Make a real impact while collaborating with diverse colleagues in a meaningful role.
- Qualifications: Experience in banking operations and strong leadership skills required.
- Other info: Be part of a culture that values innovation, collaboration, and excellence.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
We are not your run-of-the-mill bank. It’s our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up, you’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together.
The Role
We’re looking for a proactive and detail‑driven Customer, Loan & Deposit Operations Lead to oversee critical operational processes, drive continuous improvement, and lead a high‑performing team. This is a key leadership role responsible for ensuring operational excellence across customer administration, loan processing, and deposit operations. You’ll play a central part in strengthening our controls, enhancing customer experience, and supporting the business as we scale.
Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)
Key Responsibilities
- Manage the Customer Administration function, ensuring accurate and efficient handling of customer data and documentation.
- Oversee drawdowns of new loans and the processing of deposit rollovers.
- Manage loan extensions and ensure collateral details are accurately recorded and updated.
- Supervise the opening and maintenance of fixed deposit accounts.
- Execute booking, rollover, and interest processing for fixed deposits.
- Process maturity instructions and renewals for deposit accounts.
- Oversee the timely and high‑quality submission of customer correspondence.
- Lead knowledge transfer across the team to build resilience and consistency.
- Drive continuous service improvement initiatives across Loans and Accounts.
- Monitor and manage Aggregator Fixed Deposits.
Team Leadership Process Improvement & Controls Reporting & Analysis: Produce and analyse operational reports to track KPIs and identify improvement opportunities. Prepare and submit the monthly Operations dashboard (Management Information) to senior leadership.
What We’re Looking For
- Strong experience in banking operations, particularly loan administration (deposit experience desirable).
- Proven ability to interpret and manage complex loan documentation, including secured and real‑estate lending structures.
- Several years’ experience in banking operations with supervisory or team‑lead responsibilities.
- Retail banking experience, ideally within a scale‑up or fast‑growing environment.
- Experience driving cultural change, with a change‑agent mindset and familiarity with competency frameworks.
- Ability to build effective relationships quickly with senior managers, operational teams, and IT stakeholders.
Why Join Us?
At Alpha Bank London, our values shape everything we do:
- Innovation – Be part of a team that embraces new ideas and continuous improvement.
- Collaboration – Work closely with experienced professionals who support your growth.
- Excellence – Develop your skills in a high‑performing environment.
- Delivery – Contribute to meaningful projects and see your impact.
- Empowerment – Take ownership of your development and career progression.
Lending Operations Manager in City of London employer: Alpha Bank London
Contact Detail:
Alpha Bank London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Alpha Bank London on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by researching the company culture. Alpha Bank values connection and collaboration, so think of examples from your past that showcase your teamwork and leadership skills. Show them you fit right in!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to banking operations and process improvement. We want to hear how you've driven change in previous roles. Be ready to impress with your insights!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exceptional team at Alpha Bank London.
We think you need these skills to ace Lending Operations Manager in City of London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passions and what drives you – it helps us see if you’re a good fit for our culture.
Tailor Your Application: Make sure to customise your application for the Lending Operations Manager role. Highlight your relevant experience in banking operations and how it aligns with our values of innovation and collaboration. Show us why you’re the perfect match!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples to demonstrate how you've driven improvements or led teams in your previous roles. We love seeing how you’ve made an impact in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Alpha Bank London!
How to prepare for a job interview at Alpha Bank London
✨Know the Company Culture
Before your interview, dive deep into Alpha Bank London's culture. Understand their values of innovation, collaboration, and excellence. Be ready to discuss how your personal values align with theirs, as they really value who you are, not just what you do.
✨Showcase Your Leadership Skills
As a Lending Operations Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or driven process improvements in previous roles. Highlight your experience in managing complex loan documentation and how you've built effective relationships with stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational excellence. Think of specific situations where you've improved processes or handled customer data efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their continuous improvement initiatives or how they foster collaboration within teams. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
