Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support card operations and provide top-notch customer service in a dynamic banking environment.
- Company: Join Alpha Bank London, where people and purpose come first.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact while building connections that matter.
- Qualifications: Experience in card payments and a customer-centric mindset required.
- Other info: Collaborative culture with a focus on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are not your run-of-the-mill bank. It’s our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up, you’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together.
The Role
Reporting to the Card Operations & Customer Support Manager, the Card Operations & Customer Support Analyst plays a key role in supporting the day-to-day operations of Alpha Bank London’s card products (debit and credit) and current accounts, ensuring smooth processing, regulatory compliance, and excellent customer service. The role combines operational execution with direct customer support, focusing on resolving card- and account-related enquiries and maintaining high service standards. The analyst will work closely with internal teams including Compliance, Risk, IT, and Product. Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day).
What You’ll Do
- Card & Account Operations
- Support card issuance, fulfilment, and card/account lifecycle management.
- Monitor transaction processing and assist with chargebacks and disputes.
- Maintain accurate customer account data and support account closures and suspensions.
- Assist with tokenisation processes for secure online transactions.
- Support fraud detection and prevention activities using internal tools and protocols.
- Contribute to reporting and data management for internal and external stakeholders.
- Customer Support
- Respond to customer enquiries related to card and account operations.
- Provide timely and professional support via phone, email, and internal systems.
- Escalate complex or urgent issues to relevant teams and follow through to resolution.
- Maintain accurate records of customer interactions in line with GDPR and internal policies.
- Collaborate with the Cards Operations & Customer Support Manager to identify service improvement opportunities.
- Compliance
- Ensure compliance with PSD2, PCIDSS, AML, and data privacy regulations.
- Adhere to all relevant regulations and internal policies, including those related to Operational Resilience and Data Protection.
- Uphold the purpose, values, and behaviours of Alpha Bank London at all times.
Experience and Knowledge
- Experience in card payments and current account operations within Financial Services.
- Familiarity with customer service practices and regulatory frameworks.
- Understanding of card scheme rules, fraud protocols, and dispute resolution processes.
- Comfortable working in a small team with broad responsibilities.
What We’re Looking For
- Strong attention to detail and operational discipline.
- Customer-centric mindset with excellent communication skills.
- Ability to manage multiple tasks and prioritise effectively.
- Regulatory awareness and commitment to compliance.
- Collaborative and proactive approach to problem-solving.
Technical Skills
- MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint, Project) - advanced or proficient knowledge.
Why Join Us?
- You’ll have the chance to make a real impact while experiencing our values in action:
- Innovation – Stay ahead of emerging threats and implement cutting-edge security practices.
- Collaboration – Work closely with group cybersecurity teams and internal stakeholders.
- Excellence – Deliver robust security solutions that protect critical assets.
- Delivery – Ensure timely and effective responses to security challenges.
- Empowerment – Take ownership of security initiatives and influence best practices.
Card Operations & Customer Support Analyst in City of London employer: Alpha Bank London
Contact Detail:
Alpha Bank London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Card Operations & Customer Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Alpha Bank London on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Building connections can give you insider knowledge and make you stand out.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Alpha Bank values connection and collaboration, so think of examples from your past where you've worked well in a team or made a positive impact. Show them you fit right in!
✨Tip Number 3
Practice your customer service skills! Since the role involves direct support, be ready to discuss how you’ve handled challenging customer interactions in the past. Highlight your problem-solving abilities and your commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Alpha Bank family. Let’s make this happen together!
We think you need these skills to ace Card Operations & Customer Support Analyst in City of London
Some tips for your application 🫡
Be Yourself: We want to know who you are, not just what you can do. Let your personality shine through in your application. Share your experiences and values that align with our culture of connection and collaboration.
Tailor Your Application: Make sure to customise your CV and cover letter for the Card Operations & Customer Support Analyst role. Highlight your relevant experience in card payments and customer service, and show us how you can contribute to our mission of making a difference.
Show Your Passion: We love seeing candidates who are genuinely excited about the role and our company. In your application, express why you’re interested in working with us and how you resonate with our values of innovation, collaboration, and excellence.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our exceptional team at Alpha Bank London.
How to prepare for a job interview at Alpha Bank London
✨Know Your Stuff
Make sure you brush up on your knowledge of card operations and customer support. Familiarise yourself with the key responsibilities mentioned in the job description, like transaction processing and compliance regulations. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Your Customer-Centric Mindset
Alpha Bank London values a customer-centric approach, so be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your alignment with their values.
✨Be Ready to Collaborate
Since the role involves working closely with various internal teams, prepare to discuss your experience in collaborative environments. Highlight instances where you’ve worked with others to solve problems or improve processes, showcasing your proactive approach to teamwork.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or future projects. This not only shows your interest in the role but also gives you a chance to assess if Alpha Bank London is the right fit for you.