At a Glance
- Tasks: Lead quality assurance activities and ensure effective controls across various banking operations.
- Company: Join Alpha Bank London, a leader in financial services with a focus on quality and governance.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Gain broad exposure to banking operations and develop your career in a dynamic environment.
- Why this job: Make a real impact by enhancing the bank's operations and customer outcomes.
- Qualifications: Experience in quality assurance or compliance within financial services is preferred.
The predicted salary is between 45000 - 55000 € per year.
Working Pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)
Reports to: Controls and Governance Lead
The Role
We are seeking a detail-oriented professional to support Alpha Bank London’s bank-wide First Line Quality Assurance (QA) programme within the Operations Controls and Governance function. You will contribute to the execution of quality assurance reviews across multiple business areas and risk types, helping to provide robust oversight and drive continuous improvement. This is an excellent opportunity to gain broad exposure to the Bank’s operations while playing a critical role in maintaining a strong control environment.
What You’ll Do
- Lead the end-to-end execution of Quality Assurance (QA) activities within the First Line of Defence, delivering independent, risk-based assurance that key processes, controls and customer outcomes operate effectively and meet regulatory expectations.
- Provide QA coverage across Products, Sales and Operations, supporting core business areas including Real Estate Finance, Private Banking, Deposits, Current Accounts, Payments and Investment Services, while also supporting new and evolving offerings such as mortgages and debit cards.
- Support oversight of complaints and vulnerable customers through thematic and root cause analysis, identification of cross-functional issues, action tracking, and management information (MI) reporting.
- Deliver the annual QA programme, managing activities across the full QA lifecycle from planning through to reporting and follow-up.
- Conduct risk-based testing, including sample reviews, thematic deep dives and control assessments, to identify control weaknesses and process gaps.
- Review and document evidence to an audit‑ready standard, ensuring robust and defensible testing conclusions.
- Draft clear, concise findings and practical recommendations, outlining key risks, regulatory or policy impacts, root causes and potential consequences.
- Produce high‑quality QA reports and summaries highlighting key risks, themes and trends.
- Track and monitor remediation actions, providing ongoing oversight and follow‑up assurance to confirm effective resolution.
What We’re Looking For
Experience:
- Background in Quality Assurance, compliance monitoring, or controls assurance within financial services
- Knowledge of operational risk management within a banking environment
- Exposure to First or Second Line activities such as issue management, incident management, or control testing
- Strong preference for candidates with direct banking experience
- Desirable experience across retail or private banking, real estate finance, deposits, payments, or investment services
Key Attributes:
- Understanding of risk and control frameworks, with the ability to evaluate how controls operate in practice
- Ability to execute structured testing independently and to a high professional standard
- Excellent attention to detail, with the confidence to assess, challenge and validate evidence
- Clear and confident communication skills, both written and verbal, including presenting findings to senior stakeholders
Qualifications (Preferred):
- Degree in Accounting, Finance, Business, Risk or a related field
- Professional qualification, or working towards one (e.g. ACA, ACCA, CIMA, CIA or equivalent)
Quality Assurance Analyst employer: Alpha Bank London Limited
Alpha Bank London is an exceptional employer that fosters a collaborative and inclusive work culture, offering employees the chance to engage in meaningful work while contributing to the bank's operational excellence. With a strong focus on professional development, employees benefit from comprehensive training and growth opportunities within the dynamic financial services sector. The hybrid working model, combined with a commitment to employee well-being and a supportive environment, makes Alpha Bank London an attractive place for those seeking a rewarding career in Quality Assurance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the banking and QA space on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of operational risk management and quality assurance processes. Be ready to discuss how you've tackled challenges in previous roles, especially in financial services. Practice makes perfect!
✨Tip Number 3
Showcase your attention to detail! During interviews, highlight specific examples where your meticulous nature led to successful outcomes. This is key for a Quality Assurance Analyst role, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Assurance Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Assurance Analyst role. Highlight relevant experience in QA, compliance monitoring, or controls assurance within financial services. We want to see how your background aligns with what we're looking for!
Showcase Your Skills:In your application, emphasise your understanding of risk and control frameworks. We love candidates who can demonstrate their ability to execute structured testing independently and maintain a high professional standard. Don’t hold back on showcasing your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our QA programme. Be clear and concise, and don’t forget to mention any direct banking experience you have.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alpha Bank London Limited
✨Know Your QA Fundamentals
Brush up on your knowledge of quality assurance principles and practices, especially in a banking context. Be ready to discuss how you’ve applied these in previous roles, particularly around risk management and compliance monitoring.
✨Showcase Your Attention to Detail
Prepare examples that highlight your meticulous nature. Discuss specific instances where your attention to detail made a difference in identifying control weaknesses or improving processes. This is crucial for a role focused on maintaining a strong control environment.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex findings or recommendations. You might be asked to present your insights to senior stakeholders, so being concise and confident is key.
✨Familiarise Yourself with the Bank's Operations
Research Alpha Bank London’s operations, particularly in areas like Real Estate Finance and Private Banking. Understanding their products and services will help you tailor your responses and demonstrate your genuine interest in the role.
