At a Glance
- Tasks: Support customer and loan operations while ensuring accuracy and compliance.
- Company: Join Alpha Bank London, a place where innovation meets collaboration.
- Benefits: Hybrid working, supportive team environment, and opportunities for personal growth.
- Other info: Embrace a culture of empowerment and excellence in your career journey.
- Why this job: Make a real impact in banking while developing your skills in a dynamic role.
- Qualifications: Experience in banking or financial services with strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)
Reports to: Customer, Loans & Deposit Operations Lead
The Role
As an Operations Officer, you will work closely with the Customer, Loan & Operations Deposit Lead to deliver high-quality operational support. You’ll be responsible for maintaining accurate records and handling customer and loan operations.
What You’ll Do
- Handle straightforward problems or queries relating to Accounts (Opening, Maintenance and Closing); Payments or Loan processing (handling cases promptly and accurately); Escalating complex enquiries or problems to the designated departmental subject matter expert(s).
- Check and review own work for completeness and accuracy, identifying and correcting any discrepancies or errors.
- Undertake a range of data entry, extraction, verification and collection tasks in accordance with the departmental procedures manuals and policies ensuring that information is entered and processed in an accurate and timely manner.
- Continuously review, champion and implement process improvements.
- Process and administer mortgage accounts throughout the post-completion lifecycle, ensuring accuracy and compliance with internal policies and regulatory requirements.
- Maintain and update customer and loan account data across core banking and workflow systems.
- Action daily mortgage servicing tasks, including rate changes, payment adjustments, fees, and interest recalculations.
- Produce and verify customer correspondence and statements, ensuring accuracy, clarity, and regulatory compliance.
What We’re Looking For
- Previous experience in banking or financial services operations including working on home loans/mortgages.
- Strong attention to detail and problem-solving skills.
- Ability to work effectively as part of a team.
- Adaptability and a proactive approach to challenges.
Why Join Us?
At Alpha Bank London, our values shape everything we do:
- Innovation – Contribute ideas to improve processes and efficiency.
- Collaboration – Work closely with a supportive team to achieve shared goals.
- Excellence – Deliver accurate, high-quality work that makes a difference.
- Delivery – See the results of your efforts in real-time operations.
- Empowerment – Take ownership of your tasks and build skills for your next career step.
Operations Officer employer: Alpha Bank London Limited
At Alpha Bank London, we pride ourselves on being more than just a bank; we are a community that values each individual for their unique contributions. Our hybrid work culture fosters collaboration and innovation, allowing you to connect with diverse colleagues while enjoying the flexibility of remote work. With a strong focus on employee growth and empowerment, you'll have the opportunity to enhance your skills and make a meaningful impact in a supportive environment that prioritises both professional excellence and personal well-being.
