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For Companies At a Glance
- Tasks: Lead operations in customer administration, loan processing, and deposit management.
- Company: Join Alpha Bank London, a unique bank valuing people and purpose.
- Benefits: Hybrid work model, professional growth, and a supportive team culture.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in banking operations and strong leadership skills required.
- Other info: Opportunity to drive change and collaborate with diverse teams.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Location: London
Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)
Reports to: Head of Operations
About Us
We are not your run-of-the-mill bank. It’s our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up, you’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together.
The Role
We’re looking for a proactive and detail‑driven Customer, Loan & Deposit Operations Lead to oversee critical operational processes, drive continuous improvement, and lead a high‑performing team. This is a key leadership role responsible for ensuring operational excellence across customer administration, loan processing, and deposit operations. You’ll play a central part in strengthening our controls, enhancing customer experience, and supporting the business as we scale.
Key Responsibilities
- Manage the Customer Administration function, ensuring accurate and efficient handling of customer data and documentation.
- Oversee drawdowns of new loans and the processing of deposit rollovers.
- Manage loan extensions and ensure collateral details are accurately recorded and updated.
- Supervise the opening and maintenance of fixed deposit accounts.
- Execute booking, rollover, and interest processing for fixed deposits.
- Process maturity instructions and renewals for deposit accounts.
- Oversee the timely and high‑quality submission of customer correspondence.
- Lead knowledge transfer across the team to build resilience and consistency.
- Drive continuous service improvement initiatives across Loans and Accounts.
- Monitor and manage Aggregator Fixed Deposits.
Process Improvement & Controls
Reporting & Analysis: Produce and analyse operational reports to track KPIs and identify improvement opportunities. Prepare and submit the monthly Operations dashboard (Management Information) to senior leadership.
What We’re Looking For
- Strong experience in banking operations, particularly loan administration (deposit experience desirable).
- Proven ability to interpret and manage complex loan documentation, including secured and real‑estate lending structures.
- Several years’ experience in banking operations with supervisory or team‑lead responsibilities.
- Retail banking experience, ideally within a scale‑up or fast‑growing environment.
- Experience driving cultural change, with a change‑agent mindset and familiarity with competency frameworks.
- Ability to build effective relationships quickly with senior managers, operational teams, and IT stakeholders.
Why Join Us?
At Alpha Bank London, our values shape everything we do: Innovation – Be part of a team that embraces new ideas and continuous improvement. Collaboration – Work closely with experienced professionals who support your growth. Excellence – Develop your skills in a high-performing environment. Delivery – Contribute to meaningful projects and see your impact. Empowerment – Take ownership of your development and career progression.
Customer, Loans & Deposits Operations Lead (FTC) in London employer: Alpha Bank London Limited
Contact Detail:
Alpha Bank London Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer, Loans & Deposits Operations Lead (FTC) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Alpha Bank London on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles in banking operations. Think about how your past experiences align with the responsibilities listed in the job description. We want to see you shine!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've driven continuous improvement in previous roles. This is key for the Customer, Loans & Deposits Operations Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our unique culture at Alpha Bank London.
We think you need these skills to ace Customer, Loans & Deposits Operations Lead (FTC) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our team and making a difference in the banking world.
Tailor Your CV: Make sure your CV is tailored to the Customer, Loans & Deposits Operations Lead role. Highlight your relevant experience in banking operations and any leadership roles you've held. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the kind of clarity we value in our operations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our community.
How to prepare for a job interview at Alpha Bank London Limited
✨Know Your Stuff
Make sure you brush up on your banking operations knowledge, especially around loan administration and deposit processes. Familiarise yourself with the specific responsibilities of the role and be ready to discuss how your experience aligns with them.
✨Show Your Leadership Skills
Since this is a leadership role, prepare examples that showcase your supervisory experience. Think about times when you've led a team through change or improved processes, and be ready to share these stories during the interview.
✨Emphasise Collaboration
Alpha Bank values teamwork, so highlight your ability to build relationships with colleagues and stakeholders. Prepare to discuss how you've worked with different teams in the past to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, operational challenges, and opportunities for improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
