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For Companies At a Glance
- Tasks: Lead operations in customer administration, loan processing, and deposit management.
- Company: Join Alpha Bank London, a unique bank valuing people and purpose.
- Benefits: Hybrid work model, professional growth, and a supportive team culture.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in banking operations with leadership skills.
- Other info: Collaborative culture focused on innovation and continuous improvement.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Location: London
Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)
Reports to: Head of Operations
About Us
We are not your run-of-the-mill bank. It’s our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up, you’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together.
The Role
We’re looking for a proactive and detail‑driven Customer, Loan & Deposit Operations Lead to oversee critical operational processes, drive continuous improvement, and lead a high‑performing team. This is a key leadership role responsible for ensuring operational excellence across customer administration, loan processing, and deposit operations. You’ll play a central part in strengthening our controls, enhancing customer experience, and supporting the business as we scale.
Key Responsibilities
- Manage the Customer Administration function, ensuring accurate and efficient handling of customer data and documentation.
- Oversee drawdowns of new loans and the processing of deposit rollovers.
- Manage loan extensions and ensure collateral details are accurately recorded and updated.
- Supervise the opening and maintenance of fixed deposit accounts.
- Execute booking, rollover, and interest processing for fixed deposits.
- Process maturity instructions and renewals for deposit accounts.
- Oversee the timely and high‑quality submission of customer correspondence.
- Lead knowledge transfer across the team to build resilience and consistency.
- Drive continuous service improvement initiatives across Loans and Accounts.
- Monitor and manage Aggregator Fixed Deposits.
Process Improvement & Controls
Reporting & Analysis: Produce and analyse operational reports to track KPIs and identify improvement opportunities. Prepare and submit the monthly Operations dashboard (Management Information) to senior leadership.
What We’re Looking For
- Strong experience in banking operations, particularly loan administration (deposit experience desirable).
- Proven ability to interpret and manage complex loan documentation, including secured and real‑estate lending structures.
- Several years’ experience in banking operations with supervisory or team‑lead responsibilities.
- Retail banking experience, ideally within a scale‑up or fast‑growing environment.
- Experience driving cultural change, with a change‑agent mindset and familiarity with competency frameworks.
- Ability to build effective relationships quickly with senior managers, operational teams, and IT stakeholders.
Why Join Us?
- At Alpha Bank London, our values shape everything we do:
- Innovation – Be part of a team that embraces new ideas and continuous improvement.
- Collaboration – Work closely with experienced professionals who support your growth.
- Excellence – Develop your skills in a high-performing environment.
- Delivery – Contribute to meaningful projects and see your impact.
- Empowerment – Take ownership of your development and career progression.
Customer, Loans & Deposits Operations Lead (FTC) employer: Alpha Bank London Limited
Contact Detail:
Alpha Bank London Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer, Loans & Deposits Operations Lead (FTC)
✨Tip Number 1
Network like a pro! Reach out to current employees at Alpha Bank London on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching common questions for operations leads. Think about how your past experiences align with the responsibilities listed in the job description. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven improvements or led teams in your previous roles. We love candidates who can demonstrate impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our unique culture at Alpha Bank London.
We think you need these skills to ace Customer, Loans & Deposits Operations Lead (FTC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our team and making a difference in customer operations.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in banking operations, especially in loan administration. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alpha Bank London Limited
✨Know Your Stuff
Make sure you brush up on your banking operations knowledge, especially around loan administration and deposit processes. Familiarise yourself with the specific responsibilities of the role, like managing customer data and overseeing loan drawdowns, so you can speak confidently about how your experience aligns.
✨Show Your Leadership Skills
Since this is a leadership role, be ready to discuss your supervisory experience. Think of examples where you've led a team or driven change in a previous position. Highlight how you’ve built relationships and fostered collaboration within your teams.
✨Emphasise Continuous Improvement
Alpha Bank values innovation and improvement, so come prepared with ideas on how you could enhance operational processes. Share any past experiences where you successfully implemented service improvements or optimised workflows.
✨Connect on Culture
This role is all about connection and collaboration. Be genuine in expressing why you want to join Alpha Bank and how you resonate with their values. Share personal anecdotes that reflect your passion for making a difference in the community and your commitment to teamwork.
