At a Glance
- Tasks: Support card operations and provide top-notch customer service in a dynamic banking environment.
- Company: Join Alpha Bank London, where people and purpose matter.
- Benefits: Hybrid work model, professional growth, and a supportive team culture.
- Other info: Embrace innovation and contribute to meaningful projects with excellent career progression.
- Why this job: Make a real impact while developing your skills in a collaborative setting.
- Qualifications: Experience in card payments and customer service; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)
Reports to: Head of Operations
About Us
We are not your run-of-the-mill bank. It’s our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up, you’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together.
What You’ll Do
Reporting to the Card Operations & Customer Support Manager, the Card Operations & Customer Support Analyst plays a key role in supporting the day-to-day operations of Alpha Bank London’s card products (debit and credit) and current accounts, ensuring smooth processing, regulatory compliance, and excellent customer service. The role combines operational execution with direct customer support, focusing on resolving card- and account-related enquiries and maintaining high service standards. The analyst will work closely with internal teams including Compliance, Risk, IT, and Product.
- Card & Account Operations
- Support card issuance, fulfilment, and card/account lifecycle management.
- Monitor transaction processing and assist with chargebacks and disputes.
- Maintain accurate customer account data and support account closures and suspensions.
- Assist with tokenisation processes for secure online transactions.
- Support fraud detection and prevention activities using internal tools and protocols.
- Contribute to reporting and data management for internal and external stakeholders.
- Customer Support
- Respond to customer enquiries related to card and account operations.
- Provide timely and professional support via phone, email, and internal systems.
- Escalate complex or urgent issues to relevant teams and follow through to resolution.
- Maintain accurate records of customer interactions in line with GDPR and internal policies.
- Collaborate with the Cards Operations & Customer Support Manager to identify service improvement opportunities.
- Compliance
- Ensure compliance with PSD2, PCIDSS, AML, and data privacy regulations.
- Adhere to all relevant regulations and internal policies, including those related to Operational Resilience and Data Protection.
- Uphold the purpose, values, and behaviours of Alpha Bank London at all times.
What we’re looking for
- Experience in card payments and current account operations within Financial Services.
- Familiarity with customer service practices and regulatory frameworks.
- Understanding of card scheme rules, fraud protocols, and dispute resolution processes.
- Comfortable working in a small team with broad responsibilities.
Key Attributes
- Strong attention to detail and operational discipline.
- Customer-centric mindset with excellent communication skills.
- Ability to manage multiple tasks and prioritise effectively.
- Regulatory awareness and commitment to compliance.
- Collaborative and proactive approach to problem-solving.
Technical Skills
- MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint, Project) - advanced or proficient knowledge.
Why Join Us?
At Alpha Bank London, our values shape everything we do:
- Innovation – Be part of a team that embraces new ideas and continuous improvement.
- Collaboration – Work closely with experienced professionals who support your growth.
- Excellence – Develop your skills in a high-performing environment.
- Delivery – Contribute to meaningful projects and see your impact.
- Empowerment – Take ownership of your development and career progression.
Card Operations & Customer Support Analyst employer: Alpha Bank London Limited
At Alpha Bank London, we pride ourselves on being more than just a bank; we are a community that values each individual for their unique contributions. Our hybrid work culture fosters collaboration and innovation, allowing you to connect with diverse colleagues while enjoying the flexibility of remote work. With a strong focus on employee growth and empowerment, you'll have the opportunity to enhance your skills and make a meaningful impact in a supportive environment that prioritises both professional excellence and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Card Operations & Customer Support Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Alpha Bank London Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Card Operations & Customer Support Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Alpha Bank London Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Alpha Bank London Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Alpha Bank London Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Alpha Bank London Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Alpha Bank London Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Alpha Bank London Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
