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For Companies At a Glance
- Tasks: Provide expert support and guidance to 1st and 2nd Line Engineers.
- Company: Join a dynamic team in Bolton, focused on IT solutions.
- Benefits: Enjoy a competitive salary and the chance to enhance your skills.
- Why this job: Be part of a collaborative environment that values innovation and growth.
- Qualifications: 3-5 years in technical support with knowledge of server environments and networking.
- Other info: This is a fixed-term role for 9 months with potential for future opportunities.
The predicted salary is between 24000 - 40000 £ per year.
A key client of ours is looking for a 3rd Line Support Engineer to join their team in Bolton, on a fixed term basis for 9 months.
Main Responsibilities Required of the 3rd Line Support Engineer:
- First point of escalation for the 1st and 2nd Line Support Engineers
- Work closely with the IT Service Desk Manager to define and improve processes
- Create and build knowledge across the service desk and wider team
- Manage server accounts
- Support of cloud telephone systems
- Support networking equipment
Key Experience Required of the 3rd Line Support Engineer:
- 3-5 years experience within a 2nd/3rd Line Support role within a technical support desk or MSP
- Experience with server environments (Windows)
- Active Directory/Microsoft 365/Azure
- Understanding of network technologies
The successful 3rd Line Support Engineer will be paid a pro-rata'd salary of up to £40,000 per annum. If interested, please apply immediately.
IT 2nd/3rd Line Support Engineer employer: Alpha Associates Recruitment
Contact Detail:
Alpha Associates Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd/3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft 365, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved complex technical issues. This will help you stand out as a candidate who can effectively support both 1st and 2nd line engineers.
✨Tip Number 3
Research the company and its IT processes. Understanding their current systems and any potential areas for improvement will allow you to engage in meaningful discussions during the interview, showing that you're proactive and invested in their success.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace IT 2nd/3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd Line Support roles. Emphasise your skills with server environments, Active Directory, Microsoft 365, Azure, and network technologies to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to improve processes. Mention specific examples of how you've escalated issues or created knowledge within a team in previous roles.
Highlight Relevant Experience: In your application, clearly outline your 3-5 years of relevant experience. Use bullet points to detail your responsibilities and achievements in previous positions, particularly those related to server management and cloud systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Alpha Associates Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with server environments, Active Directory, Microsoft 365, and Azure. Highlight specific examples from your previous roles where you successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you've handled complex support issues in the past.
✨Emphasise Team Collaboration
Since you'll be working closely with 1st and 2nd Line Support Engineers, share examples of how you've collaborated with team members to improve processes or knowledge sharing. This shows your ability to work well within a team environment.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready about the company's IT processes, team dynamics, or future projects. This demonstrates your genuine interest in the role and helps you assess if the company is the right fit for you.
