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- Tasks: Be the go-to expert for 1st and 2nd Line Support, improving processes and managing server accounts.
- Company: Join a dynamic team in Bolton, working with a key client in the tech industry.
- Benefits: Enjoy a competitive salary of up to £40,000 pro-rata and gain valuable experience.
- Why this job: This role offers hands-on experience in IT support and a chance to enhance your technical skills.
- Qualifications: 3-5 years in a 2nd/3rd Line Support role, with knowledge of Windows Server and networking.
- Other info: This is a fixed-term position for 9 months, perfect for those looking to grow their career.
The predicted salary is between 24000 - 40000 £ per year.
A key client of ours is looking for a 3rd Line Support Engineer to join their team in Bolton, on a fixed term basis for 9 months.
Main Responsibilities Required of the 3rd Line Support Engineer:
- First point of escalation for the 1st and 2nd Line Support Engineers
- Work closely with the IT Service Desk Manager to define and improve processes
- Create and build knowledge across the service desk and wider team
- Manage server accounts
- Support of cloud telephone systems
- Support networking equipment
Key Experience Required of the 3rd Line Support Engineer:
- 3-5 years experience within a 2nd/3rd Line Support role within a technical support desk or MSP
- Experience with server environments (Windows)
- Active Directory/Microsoft 365/Azure
- Understanding of network technologies
The successful 3rd Line Support Engineer will be paid a pro-rata'd salary of up to £40,000 per annum. If interested, please apply immediately.
3rd Line support/Windows Server engineer employer: Alpha Associates Recruitment
Contact Detail:
Alpha Associates Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line support/Windows Server engineer
✨Tip Number 1
Make sure to brush up on your knowledge of Windows Server environments, as this role heavily relies on it. Familiarise yourself with the latest updates and features to demonstrate your expertise during any discussions.
✨Tip Number 2
Since you'll be the first point of escalation for 1st and 2nd Line Support Engineers, practice your communication skills. Being able to explain complex technical issues in a simple way will show your leadership potential.
✨Tip Number 3
Get comfortable with Active Directory, Microsoft 365, and Azure, as these are key components of the job. Consider setting up a home lab or using virtual environments to gain hands-on experience.
✨Tip Number 4
Networking knowledge is crucial for this position. Brush up on your understanding of network technologies and consider obtaining relevant certifications to bolster your credibility in this area.
We think you need these skills to ace 3rd Line support/Windows Server engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd Line Support roles. Emphasise your familiarity with Windows server environments, Active Directory, Microsoft 365, and Azure, as these are crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in this specific role and how your skills align with the responsibilities listed. Mention your experience in managing server accounts and supporting cloud telephone systems to demonstrate your fit.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved complex technical issues in previous roles. This will show your capability as the first point of escalation for the support team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a technical support role.
How to prepare for a job interview at Alpha Associates Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server environments, Active Directory, and Microsoft 365. Highlight specific projects or challenges you've faced in previous roles that demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
As a 3rd Line Support Engineer, you'll be the first point of escalation. Prepare examples of how you've resolved complex issues in the past, particularly those involving networking equipment or cloud telephone systems.
✨Emphasise Team Collaboration
This role requires working closely with the IT Service Desk Manager and other team members. Share experiences where you've successfully collaborated to improve processes or build knowledge within a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current IT challenges, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
