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- Tasks: Join a dynamic start-up as a 2nd Line Support Engineer, tackling IT challenges daily.
- Company: Be part of an ambitious start-up in Macclesfield with experienced leadership and growth plans.
- Benefits: Enjoy a hybrid work model and competitive salary up to £35,000, plus referral bonuses.
- Why this job: This role offers hands-on experience in a fast-paced environment with opportunities for professional growth.
- Qualifications: Proven 2nd line support experience, knowledge of Microsoft 365, Windows Server, and Azure AD required.
- Other info: Immediate applications encouraged; earn up to £500 for successful referrals!
The predicted salary is between 28000 - 42000 £ per year.
A very exciting start-up client of ours is looking for a 2nd Line Support Engineer to join their team in Macclesfield. Although they are a start-up, the team is currently made up of 3 Directors who are vastly experienced with big plans to grow. This is a hybrid position. Experience working in an MSP environment would be preferred.
Required Skills/Experience of the 2nd Line Support Engineer:
- Proven experience in 2nd line IT support roles, ideally within an MSP or similar environment
- Strong knowledge of Microsoft 365
- Proficiency with Windows Server and Active Directory, including Group Policy
- Experience with Azure AD integration and Intune device management
- Knowledge of virtualization platforms (Azure Virtual Desktop, etc)
The successful 2nd Line Support Engineer will be paid up to £35,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful referrals.
2nd Line Support Engineer employer: Alpha Associates Recruitment
Contact Detail:
Alpha Associates Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Research the company and its founders to understand their vision and growth plans. This knowledge can help you tailor your responses in interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the 2nd Line Support Engineer role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for technical questions related to troubleshooting and support scenarios. Practising common issues faced in 2nd line support can help you articulate your problem-solving skills effectively during the interview.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support, especially within an MSP environment. Include specific examples of your work with Microsoft 365, Windows Server, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant skills, such as Azure AD integration and Intune device management, and explain how they align with the company's needs.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed virtualization platforms or worked in a hybrid environment. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any typos or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Alpha Associates Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365, Windows Server, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully resolved issues using these technologies.
✨Demonstrate Your MSP Experience
If you have worked in an MSP environment before, share examples of how you handled multiple client requests and prioritised tasks. This will show that you understand the fast-paced nature of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would approach common 2nd line support issues, especially those related to Azure AD integration and Intune device management.
✨Ask Insightful Questions
At the end of the interview, ask questions about the company's growth plans and team dynamics. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
