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For Companies At a Glance
- Tasks: Engage with players via chat and email, ensuring smooth communication.
- Company: Join Alpha Affiliates, a leading partner in the iGaming industry since 2012.
- Benefits: Enjoy competitive pay, a friendly team, and a shortened workday for better balance.
- Why this job: Be part of a dynamic community focused on growth and innovation in gaming.
- Qualifications: Strong English and Russian skills required; German is a plus.
- Other info: Experience in iGaming is advantageous but not mandatory.
The predicted salary is between 24000 - 36000 £ per year.
We are Alpha Affiliates, the preeminent hub for ambitious individuals poised to dominate the iGaming sphere. We emerged in 2012 as the top partner program for gambling and betting. Our excellence and innovation shine through with licenses from the esteemed Malta Gaming Authority and Curacao, covering 10 unique brands. Our simple goal is to change the game rules and rise to the top, supported by a vast network spanning 38 countries and boasting over 15,000 partners. Join us and find a close-knit community of ambitious professionals ready to grow and expand!
Responsibilities
- Direct communication with players via chat & email.
- Check-up of client documents necessary for KYC procedures & other ongoing requests.
- Forwarding any VIP-customer communications to necessary departments.
- Monitoring platform requests in JIRA & acting on them.
Requirements
- Strong English and Russian verbal and written communication skills (preferably C1+).
- Knowledge of German will be an advantage.
- Experience in iGaming industry will be an advantage.
- Desire to learn & improve their own skills.
Conditions
- Competitive compensation package ensures your hard work is rewarded.
- Join a friendly and professional team committed to excellence.
- Enjoy a shortened working day for improved work-life balance.
- Benefit from 21 working days of vacation to rejuvenate and recharge.
1st Line Support Agent employer: Alpha Affiliates
Contact Detail:
Alpha Affiliates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Agent
✨Tip Number 1
Familiarise yourself with the iGaming industry, especially the specific games and platforms that Alpha Affiliates operates. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills in both English and Russian, as these are crucial for the role. Practising common customer service scenarios can help you feel more confident when interacting with players.
✨Tip Number 3
Get comfortable with tools like JIRA, as you'll be monitoring platform requests. Familiarity with such software can give you an edge during the interview process, showing that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Alpha Affiliates on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace 1st Line Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially in the iGaming industry. Emphasise your communication skills in English and Russian, and mention any knowledge of German.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the iGaming sector and your desire to grow within the role. Mention specific examples of how you've successfully communicated with clients or handled KYC procedures in the past.
Highlight Your Skills: In your application, clearly outline your strong verbal and written communication skills. If you have experience using tools like JIRA, be sure to mention it as it relates to monitoring platform requests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a 1st Line Support Agent.
How to prepare for a job interview at Alpha Affiliates
✨Brush Up on Your Language Skills
Since strong English and Russian communication skills are essential for this role, make sure to practice speaking and writing in both languages. Consider preparing some common phrases or responses that you might use during the interview.
✨Familiarise Yourself with KYC Procedures
Understanding Know Your Customer (KYC) processes is crucial for a 1st Line Support Agent. Research what KYC entails and be ready to discuss how you would handle client document checks and ongoing requests.
✨Show Your Passion for iGaming
If you have experience in the iGaming industry, be prepared to share specific examples of your work. If not, demonstrate your enthusiasm for the sector by discussing recent trends or innovations that excite you.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Alpha Affiliates. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
