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- Tasks: Join us as a Solutions Consultant, providing expert advice and support for Five9 solutions.
- Company: ALPerformance is a leading contact centre consultancy with over 25 years of combined experience.
- Benefits: Enjoy a full-time remote role with flexible working options and a supportive team culture.
- Why this job: Make an impact by optimising client solutions while developing your skills in a dynamic environment.
- Qualifications: Strong analytical skills, project management experience, and a degree in a relevant field are essential.
- Other info: This entry-level position offers a chance to grow within a well-established network of industry experts.
The predicted salary is between 28800 - 48000 £ per year.
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CCaaS & Five9 Consultant – Co founder @ Alperformance | Contact Centre Telephony Expert | Diary of a Call Centre Consultant
Company Description
ALPerformance brings decades of combined experience in contact center operations, including sales training, contact center processes, performance analysis, dialer management, and dial strategy. Each team member has extensive experience in various roles within contact centers, from sales agents to heads of departments. Our direct team has over 25 years of experience, supported by a network with more than 100 years of accumulated experience. We have faced and overcome various challenges in the contact center industry, making us well-equipped to handle any situation.
Role Description
This is a full-time remote role for a Five9 Solutions Consultant. The consultant will be responsible for providing expert advice and support in the implementation and optimization of Five9 solutions. Day-to-day tasks include analyzing client needs, consulting on best practices, assisting in the presales process, supporting sales activities, and managing projects. The role involves significant client interaction and requires effective communication to ensure successful deployment and utilization of Five9 solutions.
Qualifications
- Strong Analytical Skills and ability to conduct performance analysis
- Experience in Consulting and advising clients on best practices
- Proficiency in Presales and supporting sales teams
- Project Management skills to ensure smooth implementation of solutions
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Experience with Five9 or similar call center solutions is a plus
- Bachelor\’s degree in Business, Information Technology, or related field
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
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Industries
Business Consulting and Services
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Solutions Consultant employer: ALPerformance
Contact Detail:
ALPerformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant
✨Tip Number 1
Familiarise yourself with Five9 solutions and their features. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the contact centre industry, especially those who have experience with Five9. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented solutions or improved processes. This will showcase your analytical skills and project management experience.
✨Tip Number 4
Practice your communication skills, as this role requires effective client interaction. Consider role-playing common consulting scenarios to build confidence in your delivery.
We think you need these skills to ace Solutions Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consulting, project management, and any specific skills related to Five9 or similar call centre solutions. Use keywords from the job description to align your qualifications with what ALPerformance is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and experience in client consulting. Mention specific examples of how you've successfully implemented solutions in previous roles, and express your enthusiasm for the opportunity to work with ALPerformance.
Highlight Communication Skills: Since the role involves significant client interaction, emphasise your communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients or team members in past projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Solutions Consultant role.
How to prepare for a job interview at ALPerformance
✨Understand the Company and Its Solutions
Before your interview, take some time to research ALPerformance and their offerings, particularly the Five9 solutions. Understanding their services and how they help clients will allow you to speak confidently about how you can contribute.
✨Showcase Your Analytical Skills
As a Solutions Consultant, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've conducted performance analysis in previous roles and how that experience can benefit ALPerformance.
✨Prepare for Client Interaction Scenarios
Since the role involves significant client interaction, think of scenarios where you've successfully communicated with clients or stakeholders. Highlight your interpersonal skills and how you’ve managed client expectations in the past.
✨Demonstrate Project Management Experience
The ability to manage projects effectively is key for this position. Be ready to discuss any relevant project management experiences, including how you ensured smooth implementations and overcame challenges during projects.
