Welfare & Administration Manager (Fixed Term Residential Summer Contract)

Company Description

Alpadia's mission is to encourage language development through immersion and to expand the horizons of our students and staff. Our vision for your employment is an exciting opportunity to grow your professional and personal skills as an educator and youth practitioner. Deepen your understanding of child development by applying solution-focused Positive Behaviour Support strategies and conflict resolution techniques to create a stimulating and supportive learning environment. Stay ahead in the field of education and youth practice with our professional development programme designed to advance your career. You will get the opportunity to work in an international team of like-minded, positive people who are dedicated to making a difference through their work. Alpadia employment reflects our values of integrity, support, diversity, knowledge growth, and opportunity. In 2024 we welcomed 64 different student nationalities to the UK and we are proud of creating this uniquely diverse working environment for our staff members.

Job Description

Join ALPADIA's team to make summer 2025 an unbelievable experience! We are looking for highly motivated people, who have the ability to engage and inspire young students, and who are looking for an enriching and educational experience themselves.

Your role:

• Prioritize the safety of students above all else, implementing our Safeguarding and Health and Safety policies working closely with the Camp Manager.
• Act as Designated Safeguarding Staff for the centre, caring for sick students and arranging appropriate medical responses.
• Manage and assist with the student presence-check registers of attendance.
• Liaise with internal (Customer Services team and Sales) and external stakeholders concerning matters of student welfare; responding to and resolving any questions, comments or concerns.
• Manage the communication of transfer plans with students and Group Leaders in order to ensure they have a stress-free departure.
• Help manage students effectively and respectfully, following all Alpadia policies and rules, to ensure they enjoy and contribute fully to all aspects of Alpadia's programme in a spirit of respect towards other students and staff.
• Ensure any safeguarding concerns that come to your attention are dealt with sensitively and escalated appropriately.
• Lead and assist with the training and induction of staff members.
• Create, edit and distribute the Welfare Officer rota.
• Line manage the Welfare Team (Welfare Officers & Night Supervisors), being their main point of initial contact.
• Read the overnight Night Supervisor report and distribute any useful information to other members of staff.
• Ensure the administration, in terms of check in, and pocket money etc, is well organized and delivered to ensure the smooth running of the camp and follows all Alpadia procedures and policies, working along with the Camp Manager.
• Manage the allocation of students in accommodation, responding to requests and complaints from internal and external stakeholders.
• Manage the collection and distribution of student pocket money.
• Additional administrative tasks and activities as given by the Camp Manager such as marketing uploads, catering calculations, communicating dietary requirements, completing daily reports, etc.
• Manage students' behavior at all times, with a judicious awareness of the need to sanction or encourage as appropriate.
• Ensure rules in the residence are followed at all times and the accommodation is kept tidy.
• Ensure the students go to bed and wake up at the appropriate times, directing and managing the wider team as appropriate.
• Assist in the check-in/check-out procedure.
• Cover for the Camp Manager on their day off.
• Take a leading role in daily meetings and contribute towards the ongoing improvement of camp processes discussed during these meetings.
• Contribute to the successful running of the Activity Programme, supporting the Activity Manager and Activity Leaders whenever required.

Qualifications

Your profile:

Essential:

• A high degree of IT competency - Outlook & MS Office (specifically Excel).
• Excellent communication skills.
• Excellent team working skills.
• Ability to work under pressure.
• The ability to lead, manage and motivate a team.
• Being flexible and adaptable to change.
• High level of integrity.
• Communicate effectively, both verbally and in writing, to students and admissions team.
• Relate well to children and gain their trust and respect.
• Capable or willing to train in the use of platforms for recording student information and safeguarding concerns.
• Understanding of the need to support students' wellbeing.
• Understanding of the need to support and work with the admissions team.
• Experience in the same or similar role.
• Proven leadership skills.

Desirable:

• Experience working in a summer school or similar environment.
• Relevant professional qualification or other accreditation.
• Understanding of principles of child development and learning processes.
• Ability to self-evaluate learning needs and actively seek learning/development opportunities.
• Additional language proficiency.
• Safeguarding and Welfare experience with under 18s.
• Understanding of safeguarding practices and legislation.

Additional Information

We offer you:

• A developing and enriching summer experience.
• The chance to make long term connections and friends.
• Meaningful engagement with international students and the chance to give back.
• A sense of belonging with many returning staff members each year.
• Development of your social, relationship and leadership skills.
• Join a booming community of Alpadia staff members who return each year.
• Start or continue your professional development (CPD) in a supportive coaching environment.
• An industry competitive salary.
• Role training and the opportunity for experiential learning throughout.
• An unforgettable experience in a dynamic atmosphere.
• Attractive bonus options for returners and the possibility of career progression.

Location of our course centre and dates of commitment: London Woldingham: 23.06.25 - 10.08.25.

Miscellaneous:

Typically a residential position with accommodation provided on site. We are committed to the safety and wellbeing of our students therefore all staff employed will be required to provide / undergo an Enhanced DBS check (and provide overseas conduct certificates where applicable). Equality and diversity is part of our core purpose. Alpadia summer schools are for everyone. This applies to both our students and our brilliant team of staff.

How to Apply

Please apply with CV and cover letter. Please note, we have multiple roles available, and this vacancy will remain open until all positions are filled. We recommend that you apply at your earliest convenience. Only applicants invited to an interview will receive a reply.

Equal Opportunity Statement

At Alpadia Language Schools, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under Guaranteed Interview Scheme (GIS) please let us know using this form.