At a Glance
- Tasks: Support enterprise clients with trading operations and ensure smooth order execution.
- Company: Join a global leader in brokerage infrastructure with a diverse and dynamic team.
- Benefits: Competitive salary, stock options, home-office setup, and monthly stipends.
- Other info: Embrace a culture of curiosity, empathy, and accountability in a fast-paced environment.
- Why this job: Make a real impact in the financial services industry while working remotely.
- Qualifications: Bachelor's degree and 2-3 years in brokerage operations or trading required.
The predicted salary is between 63000 - 77000 £ per year.
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet.
Your Role: As a Trading Operations Associate, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, best ex, trade surveillance and high-touch order handling. You will build and maintain strong relationships, proactively monitoring client trading activity to ensure smooth operations. Collaborating with trading operations desks, IT, and compliance teams, you’ll resolve issues and offer relevant market insights. Additionally, you will ensure all trading activities comply with regulatory requirements while identifying and addressing potential risks. Your role will also involve gathering client feedback to enhance services and tools.
Key Responsibilities:
- Customer Support: Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat). Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality. Assist clients with troubleshooting and technical issues to ensure seamless operations.
- Trading Services: Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary. Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients. Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution.
- Collaboration and Feedback: Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently. Collect client feedback and share insights with product development and management teams to refine services and tools.
- Compliance and Risk Management: Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies. Proactively identify and address potential risks associated with client operations and trading processes.
Qualifications:
- Bachelor's degree in Finance, Business Administration, Economics, or a related field.
- At least 2-3 years of experience in brokerage operations, trading, or a related field.
- Proven experience in customer support, relationship management, and trading services.
- Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol. Options experience is a plus.
- Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months.
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- Excellent English written and verbal communication skills to interact with internal and external stakeholders.
- Proficient verbal communication skills in a language other than English. French, German, or Arabic are a plus.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- High ethical standards and a commitment to maintaining confidentiality.
How We Take Care of You:
- Competitive Salary & Stock Options
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Trading Operations Associate - EU employer: Alpaca
Alpaca is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Acquisition Engineering Lead role based in the UK. Employees benefit from competitive salaries, comprehensive health benefits, and support for home-office setups, all while having ample opportunities for professional growth and development within a dynamic team focused on enhancing user experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Trading Operations Associate - EU
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Alpaca. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Trading Operations Associate - EU
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Alpaca.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Alpaca's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Alpaca
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Alpaca.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Alpaca will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Alpaca employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
