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For Companies At a Glance
- Tasks: Manage sales operations, optimise processes, and enhance CRM systems in a fast-paced fintech environment.
- Company: Join Alpaca, a leading fintech company revolutionising financial services globally.
- Benefits: Competitive salary, stock options, health benefits, and monthly stipends for home office setup.
- Why this job: Be part of a dynamic team making finance accessible to everyone while working remotely.
- Qualifications: 3-5 years in Sales Operations, strong CRM skills, and an analytical mindset.
- Other info: Embrace a startup culture with excellent growth opportunities in the fintech industry.
The predicted salary is between 36000 - 60000 £ per year.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet.
We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by top-tier global investors.
We’re looking for a Sales Operations Manager to help scale our go-to-market engine in a fast-growing fintech environment. You will be the operational backbone for our Sales team — owning CRM infrastructure, improving pipeline visibility, strengthening forecasting accuracy, and ensuring our revenue processes can scale with rapid customer and product growth. This is a high-impact, hands-on role where you’ll partner with Sales Leadership, RevOps, Marketing, Solutions and Success to optimize how we acquire, convert, and grow customers in a regulated, data-driven industry. The strategy and operations team is 100% distributed and remote. This role will report directly to the Sr. Sales Operations Manager.
Responsibilities
- Own day-to-day HubSpot administration, including workflows, automation, lead routing, data hygiene, reporting, and dashboards.
- Define and improve scalable sales processes, ensuring clean pipeline data, documentation and reporting.
- Analyze funnel performance, conversion rates, pipeline health and support sales forecast reporting.
- Manage and optimize the GTM tech stack; evaluate and implement new tools to automate workflows and enhance rep efficiency.
- Support territory modelling, quota processes, and incentive compensation accuracy.
- Partner with Marketing, Customer Success, Onboarding, Product, and GTM leadership to ensure seamless handoffs, aligned processes, and strong tool adoption.
- Document and roll out new workflows; support training and enablement for global sales teams.
- Run ad-hoc analyses and assist with operational projects as assigned.
Qualifications
- 3–5+ years in Sales/Revenue Operations or GTM Operations (fintech or SaaS preferred).
- Strong CRM skills (HubSpot preferred).
- Analytical mindset with proficiency in Excel/Sheets and BI tools.
- Detail-oriented, process-focused, and comfortable working independently in a remote environment.
- Excellent communication and cross-functional collaboration skills.
- Bachelor's degree in business or related field.
Nice-to-Haves
- Startup mindset for a fast-paced, high-growth environment.
- Knowledgeable about marketing, sales and success tools and systems.
- A strong curiosity about a career in the FinTech industry.
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Sales Operations Manager employer: Alpaca
Contact Detail:
Alpaca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Alpaca on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Alpaca's mission and values. Show us how your skills align with our goals in the fintech space, and don’t forget to highlight your CRM expertise!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've improved sales processes in the past. We love candidates who can demonstrate their analytical mindset and detail-oriented approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're genuinely interested in joining our dynamic team at Alpaca.
We think you need these skills to ace Sales Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Operations Manager role. Highlight relevant experience in sales or revenue operations, especially in fintech or SaaS. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Alpaca. Keep it concise but impactful – we love a good story!
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, make sure to showcase your analytical mindset. Mention any tools or methods you've used to analyse sales performance or improve processes. We’re all about data-driven decisions here!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Alpaca!
How to prepare for a job interview at Alpaca
✨Know Your CRM Inside Out
Since the role heavily involves HubSpot administration, make sure you’re well-versed in its features. Familiarise yourself with workflows, automation, and reporting tools. Being able to discuss specific examples of how you've used these features in past roles will impress the interviewers.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis, especially regarding sales funnel performance and forecasting. Bring examples of how you've improved processes or made data-driven decisions in previous positions. This will demonstrate your analytical mindset and ability to contribute to their goals.
✨Understand the FinTech Landscape
Brush up on current trends in the fintech industry, particularly around sales operations and customer acquisition strategies. Showing that you have a genuine interest in the sector will resonate well with the team and highlight your commitment to the role.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various teams like Marketing and Customer Success. Think of examples where you’ve successfully collaborated across departments. Highlighting your communication skills and teamwork will show that you can thrive in their dynamic environment.
