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For Companies At a Glance
- Tasks: Be the tech guru for our global clients, guiding them from product integration to launch.
- Company: Join Alpaca, a leading fintech company revolutionising financial services worldwide.
- Benefits: Enjoy competitive salary, stock options, health benefits, and a monthly stipend.
- Why this job: Make a real impact in fintech while collaborating with diverse teams across the globe.
- Qualifications: Experience in enterprise projects, strong communication skills, and a tech-savvy mindset.
- Other info: Flexible work environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We are deeply committed to open-source contributions and fostering a vibrant community, continually enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Your Role
The Solutions Engineer will operate as the technical expert, interfacing with our enterprise customers around the world to help scope and support product integrations from conception to launch, in the following ways:
- Sales process: Driving product discovery to help formulate a product MVP, as well as providing product demonstrations.
- Onboarding Integration: Supporting the integration project as the primary technical resource.
- Post Integration: Providing any additional solutioning a partner needs, complete and implemented, such as implementing a new feature.
Internally, the Solutions Engineer will be a key partner to many teams, which include but are not limited to Product, Engineering, Brokerage Operations, Sales, and Customer Success. Simply put, the technology consultant is the voice of the customer internally at Alpaca. As a technical resource in a highly collaborative role, the ideal candidate will demonstrate a strong solution orientation, as well as being an excellent communicator, troubleshooter, project manager, and team player.
Things You Get To Do
- Establish yourself as a subject matter expert of Alpaca’s API and collaborate with fintechs around the world.
- Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.
- Ensure feature requests or bugs reported by partners are communicated to the product and engineering teams and properly prioritized.
- Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers.
- Attend weekly partner meetings for integrations alongside the project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners.
- Create internal and external resources that can be leveraged by both partners and internal teams.
Who You Are (Must-Haves)
- Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus.
- Strong interpersonal skills with superior verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback.
- Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
- Strong tech background: RDBMS experience (we use Postgres). Familiarity with Metabase is a plus.
- Experience with modern APIs (REST, Websockets, Server Sent Events).
- Experience with enterprise software implementations.
- Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools.
- Familiarity with Postman and curl requests.
- Flexibility to work with customers around the world.
- Familiarity and interest in FinTech, financial markets, and investing applications. FinTech work experience is a plus, especially with a broker-dealer business.
- Startup mindset.
Who You Might Be (Nice-to-Haves)
- Sales and customer success background leading the customer’s experience through pre-sales and post-sales. Sales training / enablement experience is a plus.
- Programming experience (we use Golang).
- Experience with version control (we use git).
- Experience with FIX protocol is a plus.
- Familiarity with Readme, OpenAPI yaml specification and documentation best practices.
How We Take Care of You
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Solutions Engineer - Europe in London employer: Alpaca
Contact Detail:
Alpaca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer - Europe in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Alpaca on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding Alpaca's products inside out. Dive into their API documentation and get familiar with their tech stack. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and providing solutions, consider doing mock interviews or coding challenges that focus on real-world scenarios you might face as a Solutions Engineer.
✨Tip Number 4
Don’t forget to showcase your passion for FinTech! Share any relevant projects or experiences during your interview that highlight your interest in financial markets and technology. It’ll help you stand out as a candidate who aligns with Alpaca’s mission.
We think you need these skills to ace Solutions Engineer - Europe in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours—Stay Curious, Have Empathy, and Be Accountable. Share why you’re excited about joining Alpaca and how you can contribute to our mission.
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer position. Highlight your relevant experience with APIs, enterprise software, and any consulting roles you've had. We love seeing how your background fits into what we do at Alpaca!
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward. Use bullet points where possible and avoid jargon unless it’s relevant. This helps us quickly understand your skills and experiences without getting lost in the details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Alpaca!
How to prepare for a job interview at Alpaca
✨Know Your APIs
As a Solutions Engineer, you'll need to be well-versed in Alpaca's API. Make sure you understand how it works and can discuss its features confidently. Familiarise yourself with REST, Websockets, and any other relevant technologies so you can impress during technical discussions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Be ready to discuss specific challenges you've faced, the solutions you implemented, and the outcomes. This will demonstrate your analytical skills and ability to deliver high-quality results under pressure.
✨Communicate Clearly
Strong communication is key for this role. Practice explaining technical concepts in simple terms, as you'll be interfacing with clients who may not have a technical background. Use clear, concise language and be prepared to answer questions about your thought process.
✨Embrace the Startup Mindset
Alpaca values flexibility and a proactive approach. Be ready to discuss how you've adapted to changing environments in the past. Highlight your willingness to take initiative and contribute to a collaborative team atmosphere, as this aligns with their core values.
