At a Glance
- Tasks: Support IT operations and provide helpdesk assistance to team members.
- Company: Join a global leader in financial services with a vibrant, remote culture.
- Benefits: Competitive salary, stock options, health benefits, and home-office setup stipend.
- Other info: Be part of a diverse team committed to innovation and continuous improvement.
- Why this job: Make a real impact in a dynamic team while working remotely.
- Qualifications: 3+ years in IT support, strong skills in Linux, MacOS, and Windows.
The predicted salary is between 54000 - 66000 £ per year.
Who We Are
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs.
This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet.
We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Our Team Members
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth.
If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role
We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.
The IT Team is 100% distributed and remote.
This role will report directly to the IT Support Lead.
- Things You Get To Do
- Be the “Go-to-Person- for IT helpdesk requests
- Diagnose and provide IT support for staff as required
- Work with the HR and Security team to manage onboarding and offboarding activities
- Set up and deploy laptops, devices, software, and other hardware
- Assist with shipping and receiving of hardware assets
- Manage MDM systems, including BYOD
- Maintain the firm's inventory of all IT assets
- Manage and secure endpoint devices at the direction of the Security Team
- Provide training to staff on IT-related topics Assist with change management and procurement activities
- Other related duties as required
Who You Are (Must-Haves)
- Excited about Alpaca’s mission and what we’re building
- 3+ years of experience in an IT support or helpdesk role
- Deep expertise in Linux, Mac OS, and Windows system administration, including device management, patching, and operational support
- Experience with automation workflows, SSO configurations, and scalable onboarding processes
- Good scripting skills with a drive for automation.
- Proven experience managing enterprise Saa S platforms.
- Experience with cloud-centric environments and cybersecurity capabilities
- Experience with traditional on-prem LAN/WAN environments
- Strong analytical and problem-solving skills
- Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
- Ability to cover Mountain time or Pacific time zones
- Available for on-call rotations and after-hour responses as needed
- Proactive self-starter and self-motivator with a focus on continuous improvement
- Who You Might Be (Nice-to-Haves)
- Bachelor’s degree in Information Technology or a related field
- IT or Security-related certifications
- Understanding of financial and privacy regulations
- Experience in the financial services industry
- Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints
- How We Take Care of You
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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IT Operations Specialist in London employer: Alpaca
Alpaca is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Acquisition Engineering Lead role based in the UK. Employees benefit from competitive salaries, comprehensive health benefits, and support for home-office setups, all while having ample opportunities for professional growth and development within a dynamic team focused on enhancing user experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Alpaca values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Alpaca might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Alpaca!
✨Direct Apply to Alpaca
Let's not forget to apply directly through the Alpaca website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Alpaca.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Alpaca. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Alpaca
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
