Hiring: Domestic Violence Service Manager (Permanent)

This is an exciting opportunity to lead and develop services that support people experiencing Domestic Violence and Abuse across Bath and Northeast Somerset. You'll manage and inspire local teams, drive service improvements, and work closely with commissioners and partners to ensure clients are safe and receive high-quality support that enables them to move forward with confidence and independence Job Role: Service Manager- Domestic Violence and Abuse services Contract type: Permanent Participate in an out-of-hours on-call rota. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for! We are looking for an experienced and passionate Service Manager to lead our Domestic Abuse Housing services across the BANES (Bath & Northeast Somerset) area. This is an exciting leadership opportunity for someone who is committed to delivering high-quality, trauma-informed support for people experiencing social exclusion, including survivors of domestic abuse. You will be responsible for managing local projects, leading and developing staff teams, driving service improvements, and ensuring contractual, quality, and performance targets are achieved. Working closely with commissioners, partner agencies, and the wider Alongside leadership team, you will ensure services remain person-centred, strength-based, and focused on achieving positive outcomes for clients. You will maintain a visible presence within services, support staff to deliver excellent client support, and help shape service development across the region. Lead, motivate and develop a team delivering high-quality, trauma-informed support services. Ensure clients receive person-centred support that helps them achieve positive outcomes and greater independence. Drive service quality, performance and continuous improvement across multiple projects. Oversee housing and operational management, ensuring services remain safe, compliant and effective. Maintain Safelives Leading Lights standards across service delivery Experience managing teams within housing, domestic abuse, homelessness, social care or support services. Knowledge of safeguarding, trauma-informed practice and supporting people experiencing social exclusion. Experience managing service performance and achieving positive outcomes. Excellent communication and partnership-building skills. Full UK driving licence and access to a vehicle. IDVA/ISVA/Safelives Service Manager qualification or equivalent Knowledge and understanding of the support needs of people experiencing domestic violence and abuse, facing homelessness, including those with mental health challenges, complex needs and substance misuse issues. Experience working with people who may have multiple and complex needs and/or challenging behaviours due to their experience of trauma and abuse. Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at our charity shops A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. DBS Checks All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. All information will be dealt with according to our Data Protection Policy.