Key Responsibilities Lead and manage the day-to-day reservations operation, ensuring all telephone, email, online and other booking enquiries are handled promptly, accurately and professionally Monitor daily reservations activity, occupancy, availability, pickup, cancellations, no shows and booking patterns to identify opportunities and potential risks. Maximise occupancy and revenue through effective management of room availability, rate structures, restrictions, minimum stays and promotional offers. Monitor and optimise performance across OTAs, the hotels direct booking channels, and other distribution platforms, ensuring rates, room types, descriptions, restrictions and availability are accurate and up to date. Identify opportunities to increase direct bookings and reduce unnecessary distribution Ensure all reservations are entered and maintained accurately within the hotels PMS and relevant reservation systems. Manage group bookings from initial enquiry through to arrival, including rooming lists, deposits, payment schedules, amendments, cancellations and final confirmations. About You You are a confident, organised and commercially minded hospitality professional with proven experience managing a hotel reservations function. You combine excellent attention to detail with a strong understanding of revenue generation, distribution and sale...
Reservations Manager employer: Alona Hotel
As a Food & Beverage Supervisor at our hotel, you will thrive in a vibrant and supportive work culture that prioritises teamwork and guest satisfaction. With competitive pay, generous discounts on food and beverages, and opportunities for career advancement within the M&D group, we are committed to fostering your professional growth while ensuring a rewarding work-life balance. Join us in creating memorable experiences for our guests in a dynamic environment that values your contributions.
