At a Glance
- Tasks: Join our IT Service Desk team to provide top-notch support and troubleshoot tech issues.
- Company: Dynamic company offering a hybrid work model in Chester, UK.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Other info: Ideal for immediate joiners looking for a fast-paced, collaborative environment.
- Why this job: Be part of a vibrant team and enhance your tech skills while helping others.
- Qualifications: Strong IT support background and fluent in Spanish and Portuguese.
The predicted salary is between 25000 - 35000 € per year.
Work Model: Hybrid (50% Work From Home & 50% Onsite)
Shift Pattern: Rotational 11x7 Shift System
Start Preference: Candidates with shorter notice period / immediate availability preferred
Hybrid Working Requirement: The role follows a hybrid work arrangement with mandatory onsite presence:
- Week 1: 3 days onsite
- Week 2: 2 days onsite
Pattern continues alternately. Note: Candidates must be comfortable with this arrangement and should reside within 50 KM of the client site in Chester, UK.
Language Requirements: Spanish + Portuguese. Candidates should possess fluent/native or near-native communication skills in the required languages.
Key Responsibilities:
- Work as part of the rotational shift system on the IT Service Desk.
- Receive and handle service requests following agreed procedures.
- Provide 1st line IT support and troubleshoot IT-related issues.
- Log incidents and service requests while maintaining accurate records.
- Identify and classify incident types and service interruptions.
- Record incidents and catalogue them by symptom and resolution.
- Monitor ticket queues and assign tickets to appropriate support teams/resources.
- Ensure SLA compliance by actively monitoring ticket progress.
- Route out-of-scope tickets to Service Desk or relevant teams.
- Coordinate cross-functional ticket resolution to ensure customer satisfaction.
- Maintain adherence to Service Desk processes and procedures.
- Provide effective customer support through strong verbal and written communication.
Required Skills & Experience:
- Strong Technical Service Desk / IT Support background.
- Experience with ServiceNow.
- Excellent troubleshooting and analytical skills.
- Ability to research and resolve application-related issues.
- Ability to explain technical issues clearly to end users.
- Effective multitasking and prioritization skills.
- Ability to work in a fast-paced shift environment.
- Strong team collaboration and communication skills.
- Willingness to learn new technologies and processes.
- Positive, flexible, and proactive attitude.
Preferred Candidate Profile:
- Immediate joiners or candidates with short notice periods.
- Candidates located within 50 KM radius of Chester, UK.
- Comfortable working rotational shifts and hybrid model.
- Fluent multi-lingual communication skills as per role allocation.
Service Desk Analyst in Chester employer: ALOIS UK
As a Service Desk Analyst with us, you'll thrive in a dynamic hybrid work environment that balances flexibility and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive culture, ensuring you have the tools to excel in your role while enjoying the benefits of working in Chester, a vibrant city with a rich history. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your technical support abilities and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Service Desk Analyst in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and service desk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and any experience with ServiceNow!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our hybrid working model and how your language skills in Spanish and Portuguese can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other cool opportunities we have at StudySmarter!
How to prepare for a job interview at ALOIS UK
✨Know Your Shift Patterns
Make sure you understand the rotational shift system and hybrid work model. Be ready to discuss your availability and how you can adapt to the 11x7 shift pattern. Showing that you're comfortable with this arrangement will impress the interviewers.
✨Brush Up on Your Technical Skills
Since the role requires a strong technical background, review key IT support concepts and be prepared to troubleshoot common issues. Familiarise yourself with ServiceNow, as it’s a crucial tool for the job. Demonstrating your technical prowess will give you an edge.
✨Show Off Your Language Skills
Fluency in Spanish and Portuguese is essential, so practice speaking and writing in both languages. Be ready to showcase your communication skills during the interview, as effective customer support is a big part of the role.
✨Emphasise Team Collaboration
Highlight your ability to work well in a team and your experience with cross-functional collaboration. Share examples of how you've successfully resolved issues by working with others, as this will show that you can contribute positively to the Service Desk environment.
