Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage the onsite/remote support team while handling IT helpdesk consulting.
- Company: Join a dynamic company that values cultural diversity and effective communication.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: This role offers a chance to lead a team and make a real impact in IT support.
- Qualifications: Must have 4+ years of experience, a college degree, and relevant IT certifications.
- Other info: Fluent English and strong time management skills are essential for success.
The predicted salary is between 36000 - 60000 £ per year.
Requirements: * Have at least 4 years of relevant work experience * Have good understanding and communication skills * Have fluent or advanced written and spoken English language competency skills * Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds * Have strong time management skills, with the ability to prioritize tasks and meet deadlines. * Be responsible and hardworking * Have a college degree or above * Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4 Main Responsibilities: * Operational Lead, oversees, monitors and manages the activities of the onsite\\remote support team. * Prepare weekly SLA/KPI Reports / presentation for the weekly management call. * Service request management – Prepare, Build, Provision and Decommission the end user computing device(s) and accessories * Incident management – IT helpdesk consulting, break-fix support * Asset audit support – Meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc * Planned software and hardware upgrade support
Lead Desktop Support Engineer employer: Alois Technologies Limited
Contact Detail:
Alois Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Desktop Support Engineer
✨Tip Number 1
Make sure to highlight your relevant work experience in desktop support. Since the role requires at least 4 years of experience, be prepared to discuss specific projects or challenges you've faced and how you overcame them.
✨Tip Number 2
Demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms, as this will show your ability to communicate effectively with both technical and non-technical team members.
✨Tip Number 3
Familiarize yourself with the cultural aspects of the company. Since the role emphasizes cultural sensitivity, research the company's values and diversity initiatives to show that you respect and understand different cultural backgrounds.
✨Tip Number 4
Prepare to discuss your time management strategies. The role requires strong time management skills, so think of examples where you've successfully prioritized tasks and met deadlines, especially in a fast-paced environment.
We think you need these skills to ace Lead Desktop Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 4+ years of relevant work experience in your CV and cover letter. Provide specific examples of your previous roles and responsibilities that align with the job description.
Showcase Communication Skills: Since good understanding and communication skills are essential, include instances where you effectively communicated technical information to non-technical stakeholders. This can be in your CV or cover letter.
Demonstrate Cultural Sensitivity: Mention any experiences you have working in diverse environments. Highlight your ability to respect and adapt to different cultural backgrounds, which is crucial for this role.
Detail Your Certifications: List your certifications such as CompTIA A+, CompTIA Network+, and ITIL V4 clearly in your application. If you have additional relevant certifications, include those as well to strengthen your application.
How to prepare for a job interview at Alois Technologies Limited
✨Showcase Your Experience
Make sure to highlight your relevant work experience, especially the 4 years required. Prepare specific examples of past roles where you led a team or managed support activities.
✨Demonstrate Communication Skills
Since good understanding and communication skills are essential, practice explaining technical concepts in simple terms. Be ready to discuss how you've effectively communicated with diverse teams in the past.
✨Cultural Sensitivity Matters
Be prepared to discuss your experiences working in diverse environments. Share examples that demonstrate your respect for different cultural backgrounds and how you adapted your approach accordingly.
✨Time Management is Key
Prepare to talk about how you prioritize tasks and manage your time effectively. Consider using the STAR method to describe situations where you successfully met deadlines under pressure.
