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- Tasks: Lead and manage the onsite support team while handling IT helpdesk tasks.
- Company: Join a dynamic tech environment in London, focused on innovative IT solutions.
- Benefits: Gain hands-on experience with a competitive contract and potential for growth.
- Why this job: Perfect for those who thrive in diverse teams and want to make an impact in IT.
- Qualifications: 4+ years of experience, college degree, and relevant IT certifications required.
- Other info: This role is completely onsite, ideal for those who enjoy a collaborative workspace.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Lead Desktop Support Engineer Location: London, UK Presence: Completely Onsite Type: Contract Job Description: Requirements: Have at least 4 years of relevant work experience Have good understanding and communication skills Have fluent or advanced written and spoken English language competency skills Demonstrate cultural sensitivity , with the ability to work effectively in diverse environments and respect for different cultural backgrounds Have strong time management skills, with the ability to prioritize tasks and meet deadlines. Be responsible and hardworking Have a college degree or above Have certifications equivalent to CompTIA A+ , CompTIA Network+ and/or ITIL V4 Main Responsibilities: Operational Lead, oversees , monitors and manages the activities of the onsiteremote support team . Prepare weekly SLA/KPI Reports / presentation for the weekly management call . Service request management – Prepare, Build, Provision and Decommission the end user computing device(s) and accessories Incident management – IT helpdesk consulting, break-fix support Asset audit support – Meeting room inspection, stock-room management, printer inspection, IDF/MDF inspection etc Planned software and hardware upgrade support.
Team Leader Trainee employer: ALOIS Solutions
Contact Detail:
ALOIS Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Trainee
✨Tip Number 1
Make sure to highlight your experience in managing teams and overseeing operations. Use specific examples from your past roles to demonstrate how you've successfully led a team or managed projects.
✨Tip Number 2
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to desktop support. Being able to discuss these metrics during your interview will show that you understand the operational side of the role.
✨Tip Number 3
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using online platforms to refine your speaking abilities.
✨Tip Number 4
Demonstrate your cultural sensitivity by sharing experiences where you successfully worked in diverse environments. This will show that you can adapt and thrive in a multicultural workplace, which is essential for this position.
We think you need these skills to ace Team Leader Trainee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant work experience, especially in desktop support and team leadership. Emphasize your certifications like CompTIA A+ and Network+, as well as any ITIL V4 qualifications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention your ability to manage diverse teams and your strong communication skills.
Showcase Cultural Sensitivity: Demonstrate your understanding of cultural sensitivity in your application. Provide examples of how you've successfully worked in diverse environments and respected different cultural backgrounds.
Proofread Your Application: Before submitting, carefully proofread your application for any grammatical errors or typos. Ensure that your English language competency shines through in both your CV and cover letter.
How to prepare for a job interview at ALOIS Solutions
✨Showcase Your Experience
Make sure to highlight your relevant work experience, especially the 4 years required. Prepare specific examples of how you've successfully managed teams or projects in the past.
✨Demonstrate Communication Skills
Since good communication is key for this role, practice articulating your thoughts clearly. Be ready to discuss how you’ve effectively communicated in diverse environments.
✨Cultural Sensitivity Matters
Be prepared to talk about your experiences working with diverse teams. Share examples that demonstrate your respect for different cultural backgrounds and how you’ve adapted your approach accordingly.
✨Time Management Techniques
Discuss your time management strategies and how you prioritize tasks. Provide examples of how you've met deadlines in previous roles, especially in high-pressure situations.
