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For Companies At a Glance
- Tasks: Troubleshoot and resolve complex IT issues while improving team performance.
- Company: Join a leading IT services firm in Belfast, specialising in tech support.
- Benefits: Enjoy a contract role with potential for extension and hands-on experience.
- Why this job: Make a real impact by solving critical problems in the finance sector.
- Qualifications: 5+ years in IT support, preferably in banking or finance.
- Other info: This is a 100% onsite role, perfect for those who thrive in collaborative environments.
The predicted salary is between 36000 - 60000 £ per year.
Location: Belfast, BT1 3BG, UK
Presence: 100% Onsite
Type: Contract – Inside IR35
Duration: 6 Months (Extendable)
Role Scope:
- To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
Key Responsibilities:
- To troubleshoot and resolve critical and complex tickets.
- To create the root cause analysis for critical issues/faults (hands on working).
- To implement any necessary preventive measures to reduce future defects.
- To provide technical assistance to the team members in resolving customer issues.
- To execute continuous improvement activities and to improve the team's performance.
Required Experience:
- 5+ years of experience in IT Support related roles.
- Should have background in BFSI (Banking / Finance / Insurance) domain.
Seniority Level: Associate
Employment Type: Contract
Job Function: Information Technology
Industries: IT Services and IT Consulting
Information Technology Support Engineer employer: ALOIS Solutions
Contact Detail:
ALOIS Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the BFSI domain, as having a solid understanding of Banking, Finance, and Insurance will set you apart. Brush up on common issues faced in these sectors and how to resolve them.
✨Tip Number 2
Highlight your experience with root cause analysis during any discussions or interviews. Be prepared to share specific examples of how you've successfully identified and resolved complex issues in previous roles.
✨Tip Number 3
Showcase your continuous improvement mindset. Think of instances where you've implemented changes that enhanced team performance or reduced ticket resolution times, and be ready to discuss these.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required experience. Tailor your application to highlight how your skills and experiences align with the role of an Information Technology Support Engineer.
Highlight Relevant Experience: Make sure to emphasise your 5+ years of IT support experience, especially in the BFSI domain. Use specific examples from your past roles that demonstrate your ability to troubleshoot complex issues and perform root cause analysis.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for this position. Mention your technical skills and your commitment to continuous improvement, as these are crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in IT support roles.
How to prepare for a job interview at ALOIS Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in IT support. Highlight specific tools and technologies you've used, especially those relevant to the BFSI domain. Demonstrating your hands-on experience with troubleshooting and root cause analysis will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle critical and complex tickets. Use examples from your past experiences to illustrate your thought process and the steps you took to resolve issues.
✨Emphasise Continuous Improvement
Since the role involves executing continuous improvement activities, be ready to discuss how you've contributed to process enhancements in previous roles. Share specific examples of how you've implemented preventive measures to reduce future defects.
✨Demonstrate Team Collaboration
This position requires providing technical assistance to team members. Be sure to highlight your experience working collaboratively in a team environment. Discuss how you've supported colleagues in resolving customer issues and improved overall team performance.
