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- Tasks: Oversee guest check-ins, manage payments, and ensure a smooth stay for all guests.
- Company: Join the renowned Marriott International team, known for its inclusive culture.
- Benefits: Competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Embrace diversity and be part of a team that values your unique background.
- Why this job: Be the face of hospitality and make a difference in guests' experiences every night.
- Qualifications: High school diploma and at least 1 year of supervisory experience required.
The predicted salary is between 24000 - 30000 £ per year.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Night Supervisor employer: Aloft London Excel
Contact Detail:
Aloft London Excel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Night Supervisor role or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to do some mock interviews with you. Focus on showcasing your supervisory experience and how you handle guest requests and team dynamics. Confidence is key!
✨Tip Number 3
Dress to impress! Make sure you look professional and polished when you go for interviews. First impressions matter, especially in hospitality where guest service is everything.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team at Marriott. Don’t miss out!
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Night Supervisor role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past roles have prepared you for this position. Mention any supervisory experience and how you've handled guest interactions or team dynamics.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and friendliness. We want to see your personality shine through while maintaining a clear and respectful tone.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Aloft London Excel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Supervisor position. Familiarise yourself with the key responsibilities like guest check-ins, handling payments, and maintaining accurate accounts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Night Supervisor, you'll be the first point of contact for guests during their stay. Prepare examples from your past experience where you've gone above and beyond to meet customer needs. Highlight your ability to handle requests and resolve issues effectively, as this is crucial for the role.
✨Demonstrate Leadership Qualities
Since supervisory experience is preferred, be ready to discuss your leadership style. Share specific instances where you've trained or motivated team members. Emphasise your ability to develop positive working relationships and how you support your team in achieving common goals.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle challenging scenarios. Think about how you would respond to a guest complaint or a security issue. Practising these responses will help you articulate your thought process clearly during the interview.