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- Tasks: Manage night operations, check-in guests, and ensure a smooth hotel experience.
- Company: Aloft London Excel, part of the Marriott International family.
- Benefits: Join a vibrant team with opportunities for growth and development.
- Why this job: Be part of a unique hotel experience that values connection and creativity.
- Qualifications: High school diploma and 2 years of supervisory experience required.
- Other info: Embrace diversity and be part of a supportive global community.
The predicted salary is between 30000 - 42000 £ per year.
At Aloft, we aren\’t your typical hotel-but we aren\’t too cool for school either. We\’re here to be our guests\’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they\’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We\’re looking for confident self-expressers who aren\’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Supervises the operation in nighttime. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests\’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 year of related work experience.
Supervisory Experience: At least 2 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Night Manager - Aloft London Excel employer: Aloft London Excel
Contact Detail:
Aloft London Excel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Aloft London Excel
✨Tip Number 1
Get to know Aloft's vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Night Manager, you'll be the go-to person for guests. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and concerns.
✨Tip Number 3
Network like a pro! Connect with current or former Aloft employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Aloft team and ready to make a difference.
We think you need these skills to ace Night Manager - Aloft London Excel
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express yourself and show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Night Manager role. Highlight your relevant experience and skills that match the job description, especially your supervisory experience and guest service skills.
Show Enthusiasm: Let us know why you’re excited about joining Aloft Hotels! Share your passion for connecting with guests and creating memorable experiences, as this is key to our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aloft London Excel
✨Know Aloft's Vibe
Before your interview, get a feel for Aloft's unique atmosphere. Familiarise yourself with their modern design and community-focused approach. This will help you connect your experiences to their values and show that you're genuinely excited about being part of their team.
✨Showcase Your People Skills
As a Night Manager, you'll be interacting with guests and staff alike. Prepare examples of how you've successfully handled guest requests or resolved conflicts in the past. Highlight your ability to create a welcoming environment and build positive relationships.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you've had to think on your feet, especially during night shifts. This will demonstrate your readiness for the role and your ability to maintain calm under pressure.
✨Dress the Part
Even though Aloft has a modern and relaxed vibe, it's important to present yourself professionally. Choose an outfit that reflects both your personality and the hotel's style. A polished appearance shows that you take the opportunity seriously and respect the company's image.