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- Tasks: Manage guest check-ins and deliver top-notch customer service.
- Company: Modern hotel chain in London with a focus on guest experience.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Previous experience in hospitality and strong communication skills.
- Other info: Join a vibrant team dedicated to excellence in service.
The predicted salary is between 30000 - 42000 £ per year.
A modern hotel chain in London is seeking a Front Desk Associate to manage guest check-ins and provide excellent customer service. The ideal candidate will have prior experience in a similar role and possess strong communication and team management skills.
Responsibilities include:
- Processing guest payments
- Assisting in employee training
- Maintaining high standards of guest service
Join a dynamic team committed to creating memorable experiences for guests.
Guest Experience Leader & Coach in London employer: Aloft London Excel
Contact Detail:
Aloft London Excel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Leader & Coach in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend can help you nail those tricky questions. Focus on showcasing your communication and team management skills, as these are key for a Guest Experience Leader.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest. You never know, they might have something perfect for you!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining a dynamic team committed to creating memorable experiences for guests.
We think you need these skills to ace Guest Experience Leader & Coach in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous roles you've had that relate to guest services. We want to see how your past experiences can help us create those memorable moments for our guests!
Communicate Clearly: Strong communication skills are key for this role, so let your personality shine through in your application. Use clear and concise language to express why you’d be a great fit for our team at StudySmarter.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your application specifically for us. Mention why you’re excited about working with our modern hotel chain and how you can contribute to our guest experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aloft London Excel
✨Know the Company Inside Out
Before your interview, take some time to research the hotel chain. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Desk Associate, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight how you handled difficult situations and turned them into positive outcomes, as this will demonstrate your ability to create memorable experiences.
✨Demonstrate Team Management Abilities
Since the role involves assisting in employee training, be ready to discuss your experience in team management. Share specific instances where you successfully trained or mentored colleagues, and explain how you fostered a collaborative environment. This will show that you can contribute to the team's success.
✨Practice Common Interview Questions
Prepare for typical interview questions related to the hospitality industry, such as handling guest complaints or managing peak check-in times. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on your potential employers.
