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- Tasks: Manage guest check-ins and deliver exceptional customer service in a vibrant hotel environment.
- Company: A modern hotel brand in Greater London with a focus on connection and personality.
- Benefits: Competitive pay, dynamic work atmosphere, and opportunities for personal growth.
- Why this job: Be part of a team that values hospitality and creates memorable guest experiences.
- Qualifications: Strong attention to detail and a passion for the hospitality industry.
- Other info: Join a lively team where your personality can shine and make a difference.
The predicted salary is between 36000 - 60000 £ per year.
A modern hotel brand in Greater London is seeking a motivated individual to manage guest check-ins and ensure exceptional customer service. The role involves verifying guest identity, processing payments, issuing room keys, and maintaining accurate guest accounts. Looking for someone with strong attention to detail and a passion for hospitality. Join a team that values connection and personality in a vibrant atmosphere.
Hotel Duty Manager – Guest Experience & Ops Lead employer: Aloft London Excel
Contact Detail:
Aloft London Excel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager – Guest Experience & Ops Lead
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working in hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your attention to detail and how you’ve gone above and beyond for guests.
✨Tip Number 3
Research the hotel brand! Knowing their values and what makes them unique can help you tailor your approach. It shows you’re genuinely interested and ready to contribute to their guest experience.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Hotel Duty Manager. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Hotel Duty Manager – Guest Experience & Ops Lead
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to exceptional customer service and how you connect with guests.
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check everything, from your CV to your cover letter, to show us you’re meticulous.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Hotel Duty Manager role. We want to see how you fit into our vibrant atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Aloft London Excel
✨Know the Brand
Before your interview, do some research on the hotel brand. Understand their values, mission, and what sets them apart in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for a guest. This will demonstrate your passion for hospitality and your ability to handle various guest interactions.
✨Attention to Detail is Key
Since the role requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to share specific methods you use to double-check guest accounts or payment processes, as this will highlight your suitability for the position.
✨Emphasise Your Personality
The hotel values connection and personality, so let your own shine through during the interview. Be friendly, approachable, and enthusiastic. Share a bit about yourself and why you love working in hospitality, as this will help you connect with the interviewers on a personal level.
