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- Tasks: Manage guest check-ins and deliver top-notch customer service.
- Company: Modern hotel chain in London with a focus on guest experience.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: Previous experience in hospitality and strong communication skills.
- Other info: Be part of a vibrant team dedicated to excellence.
The predicted salary is between 30000 - 42000 £ per year.
A modern hotel chain in London is seeking a Front Desk Associate to manage guest check-ins and provide excellent customer service. The ideal candidate will have prior experience in a similar role and possess strong communication and team management skills.
Responsibilities include:
- Processing guest payments
- Assisting in employee training
- Maintaining high standards of guest service
Join a dynamic team committed to creating memorable experiences for guests.
Guest Experience Leader & Coach employer: Aloft London Excel
Contact Detail:
Aloft London Excel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Leader & Coach
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead on a Guest Experience Leader role or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your communication skills and how you can manage a team effectively, just like the job description mentions.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service or trained others. This will help you stand out as a candidate who can truly enhance the guest experience.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Guest Experience Leader & Coach
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous roles you've had that relate to guest services. We want to see how your past experiences can help us create those memorable moments for our guests!
Communicate Clearly: Strong communication skills are key for this role, so let your personality shine through in your application. Use clear and concise language to express why you’d be a great fit for our team at StudySmarter.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your application specifically for us. Mention why you’re excited about working with our modern hotel chain and how you can contribute to our guest experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aloft London Excel
✨Know the Company Inside Out
Before your interview, take some time to research the hotel chain. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Leader & Coach, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations and turned them into positive experiences.
✨Demonstrate Team Management Abilities
Since the role involves assisting in employee training, be ready to discuss your leadership style. Share specific instances where you successfully trained or mentored team members. This will illustrate your capability to foster a collaborative environment and enhance team performance.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
