At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a memorable experience.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounts, flexible hours, and a supportive work environment.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be part of a dynamic team and create unforgettable guest experiences.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 25000 - 31200 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
- OUR HOTEL
- Enterprise description test
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE MEMBER AT OUR HOTEL
What you'll be doing...
- Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
- Take and process food and drink orders accurately, ensuring special requests is noted and fulfilled.
- Serve food and drinks with care, keeping presentation standards high and timing smooth.
- Set up, clean, and reset tables and service areas, maintaining an inviting and well‑organised dining space.
- Prepare and serve a variety of beverages, including basic barista duties and refreshing non‑alcoholic drinks.
- Keep the dining area stocked by assisting with inventory and restocking supplies.
- Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
- Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.
- Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check‑in to a found fair well on check‑out.
- Handle check‑ins, check‑outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink.
- Be the go‑to person for guest questions whether it’s the best brunch spots nearby or directions to local attractions or other services the hotel has to offer.
- Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot‑on for a hassle‑free stay at Aloft.
- Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast.
- Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation.
- Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.
- Helping service and looking after conference guests from coffee and tea breaks to conference lunch.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
- To display a “Can‑Do” Attitude at all times.
- To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines.
- People
- To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel.
- To be fully aware of daily activities in the hotel.
- To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded.
- To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow‑up to ensure that the guest leaves feeling satisfied.
- To attend training when required.
- To complete all duties in GSA checklist with in your allocated area while on shift.
- To constantly improve and develop product knowledge to maximise quality of service.
- To be able to be cross‑train in other departments to develop individual potential.
- To comply with time keeping and attendance policies.
- To comply with the company grooming and uniform standards.
- Quality
- To ensure that guests receive an exceptional level of service and will want to return.
- To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times.
- Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses.
- Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying.
- Public area maintenance including replenishing of shop area and toilet supplies, as and when needed.
- Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings.
- To comply with brand, hotel and company operating standards.
• To be fully conversant with the Hotel policy on
- Fire & Evacuation
- Security procedures
- Health & safety policy
- Personnel & Training procedures
- Profit
- To Participate in guest activities that promote the hotel product and its services.
- To create and take advantage of sales opportunities in order to maximise hotel revenue.
- To be fully aware of the hotel facilities and promote them whenever possible.
- To answer telephones promptly and correctly to maximise business and minimise guest frustration.
- To be consistently aware of the hotel’s availability and sell rooms at the best possible rate.
- To remain focused on sales and standards.
- To maintain a high level of awareness of local competitors and trends.
- General
- Comply with the company codes of conduct at all times.
- Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
- Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training.
- Familiarise yourself with emergency and evacuation procedures.
- Understand your responsibilities with regards to security patrols and data protection legislation.
- Proactively pursue all practices in line with Company environmental and energy saving initiatives.
- Have a flexible approach to the hours you are required to work to meet the needs of the business.
- Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance.
- Success Criteria
- Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition.
- Display a positive attitude at all times.
- Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure.
- Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment.
- Minimal guest complaints to be received.
- Positively impact the volume of repeat business.
Compensation: To be discussed
#J-18808-Ljbffr
Guest Service Associate in Liverpool employer: Aloft Liverpool
At RBH, we foster a vibrant work culture where every team member is valued and empowered to contribute to our mission of delivering exceptional service. Located in a dynamic environment, we offer competitive benefits, opportunities for professional growth, and a commitment to integrity and excellence that makes us an outstanding employer for those passionate about the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Associate in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aloft Liverpool. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aloft Liverpool
Don't be shy about reaching out to Aloft Liverpool directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Associate in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aloft Liverpool and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aloft Liverpool
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
