At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a memorable experience throughout their stay.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounts, flexible hours, free meals, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the friendly face that creates unforgettable first impressions for guests.
- Qualifications: A welcoming personality, strong communication skills, and a team spirit.
The predicted salary is between 30000 - 35000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to serving a drink behind the bar with an enjoyable breakfast experience to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink.
- Be the go-to person for guest questions whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or a wedding breakfast.
- Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation.
- Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.
- Helping service and looking after conference guests from coffee and tea breaks to conference lunch.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Guest Service Assistant in Liverpool employer: Aloft Liverpool
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that values diversity, health, and wellbeing. As a Guest Service Assistant, you'll enjoy a range of benefits including discounted hotel rates, flexible working arrangements, and opportunities for personal growth, all while contributing to an unforgettable guest experience in a Top 30 Best Place to Work in Hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and benefits. This way, you can show how your personality fits right in with their people-first approach.
✨Tip Number 2
Practice your communication skills! As a Guest Service Assistant, you'll be chatting with guests all day. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from past experiences where you handled tricky situations. This will help you stand out as someone who can keep things running smoothly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RBH family. Let’s get you that job!
We think you need these skills to ace Guest Service Assistant in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that relate to the Guest Service Assistant role, like your knack for problem-solving or your attention to detail.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Aloft Liverpool
✨Show Your Personality
As a Guest Service Assistant, your personality is key! Be sure to let your friendly and welcoming nature shine through during the interview. Share anecdotes that highlight your ability to connect with people and make their day brighter.
✨Know the Company
Do a bit of homework on RBH and its values. Understanding their commitment to diversity, health, and wellbeing will help you align your answers with what they’re looking for. Mention how these values resonate with you and how you can contribute to their culture.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Whether it’s resolving a guest complaint or managing a busy shift, showing that you can think on your feet and maintain a positive attitude will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
