Description
At RBH, every member of our team plays a part in delivering exceptional service to our guests,
our owners and our colleagues.
We take pride in our values and strive to:
· Act with Integrity
· Deliver Excellence
· Have the Ambition to continuously improve, and
· Show that we Care
Key Responsibilities – Meetings & Events Manager, Aloft Liverpool
Operational Excellence
- Oversee the management and audit of Event Temple ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as Opera for billing elements.
- Cross assistance within reservations for blocks and transient where needed to support the office function.
- Maintain an effective filing system and Opera processes to ensure smooth operations and data integrity.
- Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.
- Liaise with the Operations Manager and Head Chef to communicate event requirements and last-minute changes.
- Ensure all daily Meetings & Events revenue is accurately captured and charged.
Client Experience & Event Delivery
- Manage the full client journey from enquiry to post-event follow-up, ensuring a seamless and professional experience.
- Conduct and manage show-rounds for prospective clients.
- Ensure all customer requests and enquiries are handled efficiently and professionally.
- Carry out post-event follow-ups and aftersales calls to gather feedback and secure repeat business.
Team Collaboration
- Engage with the operations team and sales office team to create commercial culture, ensuring high performance and proactive client engagement.
- Support the weekly operations meeting, reviewing all upcoming events with relevant departments.
- Collaborate with cross-functional teams to support operational delivery and revenue growth.
Sales & Revenue Management
- Monitor and follow up on all enquiries to maximise conversion and client satisfaction.
- Execute proactive sales to drive new business and meet revenue targets.
- Support the delivery of monthly revenue budgets and forecasts.
- Support GM and sales team with weekly forecast reports.
- Increase the share and profitability of existing accounts while securing new business across key market segments.
Marketing & Business Development
- Represent Aloft Liverpool at exhibitions and local agency visits to promote the Meetings & Events offering.
- Collaborate with the remote sales team to drive agency relationships and new business.
- Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.
Reporting & Strategy
- Analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.
- Stay informed on industry trends and competitor activity to maintain a competitive edge.
- Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
- Be integral in the budget process and responsible for the delivery and execution of your department
Experience
· The employee should be a positive, pro-active, outgoing and energetic individual with a “can do” attitude
· They must have a proven track record in converting Wedding, Conference and Event enquires to confirmed sales.
· A minimum of 1 years’ experience in, Conference and Events or Sales Management role is required.
· A knowledge of Opera PMS and a M&E CRM is essential.
· The candidate must have strong organisational and communication skills with a pride in the attention to detail they take in their work.
· We are looking for highly motivated person with good business acumen and an eye for an opportunity and detail
Profit
• Execute sales strategies to drive revenue and protect profit.
• Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Co-ordinator in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aloft Liverpool. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aloft Liverpool
Don't be shy about reaching out to Aloft Liverpool directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aloft Liverpool and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aloft Liverpool
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
