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For Companies At a Glance
- Tasks: Lead the front desk team, ensuring every guest feels welcome and cared for.
- Company: Join Aloft Liverpool, part of the prestigious Marriott franchise, known for career growth.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Why this job: Be part of a top-rated hospitality team with a focus on diversity and wellbeing.
- Qualifications: Experience in front desk or guest services, with strong communication and leadership skills.
- Other info: RBH values inclusivity and offers a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL
Aloft Liverpool is part of the prestigious Aloft brand, which is a member of the renowned Marriott franchise. Marriott, as a global leader in hospitality, boasts an exceptional reputation, offering significant opportunities for career growth and professional development. Working within Aloft Liverpool, you benefit from being part of both Marriott's expansive network and RBH Management, creating ample room for career advancement across the organization. Marriott's global standing ensures a stable and supportive work environment, making it a fantastic company to build a successful career in hospitality.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you'll be doing:
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
- A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
- Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Front Office Supervisor employer: Aloft Liverpool
Contact Detail:
Aloft Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with Aloft Liverpool and the Marriott brand. Understanding their values, culture, and what makes them stand out in the hospitality industry will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or resolved conflicts in previous roles. This will demonstrate your capability to lead the front desk team effectively.
✨Tip Number 3
Network with current or former employees of Aloft Liverpool or Marriott. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of specific instances where you've tackled guest inquiries or challenges, as this role requires a proactive approach to guest satisfaction.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Supervisor. Highlight your relevant experience in guest services and leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, problem-solving abilities, and any previous front desk or supervisory roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company's values. Mention how your background makes you a great fit for the team at Aloft Liverpool.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Aloft Liverpool
✨Show Your People Skills
As a Front Office Supervisor, your ability to connect with guests and team members is crucial. During the interview, share examples of how you've successfully handled guest interactions or resolved conflicts, showcasing your communication skills and friendly approach.
✨Demonstrate Leadership Experience
Highlight any previous leadership roles or experiences you have had, even if they were informal. Discuss how you motivated your team, provided training, or managed challenges, as this will show your potential to lead the front desk team effectively.
✨Be Organised and Detail-Oriented
Since the role involves managing reservations and billing accuracy, be prepared to discuss your organisational skills. You might want to mention specific tools or methods you use to stay organised and ensure that everything runs smoothly.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to make quick decisions or handle difficult guests, and be ready to explain how you approached these challenges and what the outcomes were.
