At a Glance
- Tasks: Manage group bookings and events from start to finish, ensuring exceptional service.
- Company: Join Aloft by Marriott, a vibrant hotel brand focused on connection and creativity.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Embrace a culture that values diversity and encourages self-expression.
- Why this job: Be the key player in creating memorable events and experiences for guests.
- Qualifications: 2-5 years in hospitality sales or event management with strong communication skills.
The predicted salary is between 30000 - 34000 £ per year.
- Additional Information
- Job Number
- 26093957
- Job Category
- Sales & Marketing
- Location
One Eastern Gateway Royal Victoria Dock, London, London, United Kingdom, E16 1FRVIEW ON MAP
- Schedule
- Full Time
Located Remotely?
- Position Type
- Non-Management
Pay Range
- £30,000–£34,000
- Job Summary
The Senior Groups & Events Executive is responsible for managing group bookings and event enquiries from initial contact through to successful delivery.
The role focuses on maximizing revenue opportunities while providing exceptional customer service and ensuring seamless coordination between clients and hotel operational departments.
The successful candidate will handle corporate, leisure, conference, meetings, social, and special event bookings, maintain strong client relationships, and support the achievement of departmental sales and revenue targets.
Key Responsibilities
- Sales & Revenue Management
- Handle group and event enquiries promptly and professionally.
- Identify opportunities to grow existing accounts and generate repeat business.
- Conduct client entertainment, networking and external sales activities where appropriate.
- Support the hotel's overall business development strategy.
- Contribute to forecasting, budgeting and monthly commercial reviews
- Act as a departmental lead in the absence of the Senior Groups & Events Manager
- Support onboarding and development of new team members.
- Drive best practice and continuous improvement initiatives across the department.
- Assist with performance coaching and training activities.
- Drive cross-selling opportunities across guest rooms, meeting space, catering, bar and restaurant outlets.
- Prepare proposals, quotations, contracts, and event orders.
- Negotiate rates, packages, and terms in line with company guidelines.
- Upsell hotel services, accommodation, catering, meeting spaces, and additional event requirements.
- Maximize revenue opportunities and contribute to achieving departmental targets.
- Monitor booking pace and follow up on tentative business to secure confirmations.
- Event Planning & Coordination
- Organize and coordinate meetings, conferences, banquets, and other special events.
- Conduct site inspections, food tastings and client show-rounds.
- Liaise with clients to determine event requirements and expectations.
- Create detailed event briefs and communicate information accurately to operational departments.
- Ensure all event details are confirmed and documented before arrival. Client Relationship Management
- Build and maintain strong relationships with corporate clients, agencies, event planners, and repeat customers.
- Act as the main point of contact throughout the booking process.
- Resolve client concerns and provide effective solutions.
- Conduct post-event follow-up to obtain feedback and identify future business opportunities. Operational Coordination
- Work closely with Front Office, Food & Beverage, Kitchen, Housekeeping, Revenue Management, and Operations teams.
- Attend operational meetings and event handover meetings.
- Ensure all departments are informed of event requirements and changes.
- Monitor event delivery to ensure service standards are met. Administration & Reporting
- Maintain accurate records within the hotel's sales and event management systems.
- Prepare reports as required.
- Ensure contracts, deposits, invoices, and payment schedules are processed correctly.
- Maintain compliance with company policies and brand standards. Team Support
- Support and mentor Groups & Events Executives within the team.
- Share best practices and provide guidance on complex bookings.
- Assist the Senior Manager with departmental projects and training initiatives.
Skills & Qualifications Essential
- Minimum 2–5 years' experience within hotel groups and events, conference and banqueting, or hospitality sales.
- Strong knowledge of event planning and hotel operations.
- Excellent communication and negotiation skills.
- Proven ability to manage multiple projects simultaneously.
- Strong organizational and time management skills.
- Commercial awareness and revenue-focused mindset.
- Proficiency in Microsoft Office and hotel sales systems (Opera, Salesforce, or similar). Desirable
- Degree or diploma in Hospitality Management, Events Management, Business, or related field.
- Experience working within a branded hotel environment.
- Knowledge of revenue management principles. Key Competencies
- Customer Focus
- Relationship Building
- Commercial Awareness
- Negotiation Skills
- Attention to Detail
- Problem Solving
- Planning & Organization
- Teamwork & Collaboration
- Leadership & Mentoring
- Results Driven Performance Indicators (KPIs)
- Group and event revenue achieved
- Conversion rate of enquiries to confirmed bookings
- Client satisfaction scores
- Repeat business and account retention
- Accuracy of event documentation
- Response times to enquiries
- Achievement of departmental sales targets
- Role Profile Summary
“The Senior Groups & Events Executive is responsible for driving group and event sales while delivering exceptional customer experiences.
Acting as the primary liaison between clients and hotel operations, the role ensures seamless planning and execution of events, maximizes revenue opportunities, and supports the achievement of commercial objectives through leads’ conversion, relationship management, and operational excellence.”
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either.
We’re here to be our guests’ launching and landing pad.
Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot.
We’re looking for confident self-expressers who aren’t afraid to draw outside the lines.
If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you.
In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Senior Groups and Events Executive - Aloft by Marriott London Excel employer: Aloft Hotels
Aloft London Excel is an exceptional employer that prioritises employee growth and satisfaction within a vibrant work culture. With a commitment to providing outstanding customer service, employees are empowered through ongoing training and development opportunities, fostering a collaborative environment where every team member's contributions are valued. Located in the dynamic setting of London, this role offers unique advantages such as exposure to a diverse clientele and the chance to be part of a globally recognised hospitality brand.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Groups and Events Executive - Aloft by Marriott London Excel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aloft Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aloft Hotels
Don't be shy about reaching out to Aloft Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Groups and Events Executive - Aloft by Marriott London Excel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aloft Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aloft Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
