At a Glance
- Tasks: Welcome guests, check them in, and provide local information with a friendly approach.
- Company: Aloft Hotels in London, known for its vibrant atmosphere and guest-centric service.
- Benefits: Full-time role with competitive pay and opportunities for career advancement.
- Why this job: Join a dynamic team and enhance guest experiences in a lively hotel environment.
- Qualifications: Strong customer service skills and ability to coach junior staff.
The predicted salary is between 25000 - 31200 £ per year.
Aloft Hotels in London is seeking a Front Desk/Guest Services Associate to welcome guests, check them in, and handle payments.
You will set up accounts, issue room keys, and provide local information with a professional, friendly approach.
Responsibilities include processing check-ins, balancing cash, and assisting in coaching junior staff.
This full-time role is based on site at the London property and requires strong customer service skills.
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Night Front Desk Lead — Guest Experience employer: Aloft Hotels
Aloft London Excel is an exceptional employer that prioritises employee growth and satisfaction within a vibrant work culture. With a commitment to providing outstanding customer service, employees are empowered through ongoing training and development opportunities, fostering a collaborative environment where every team member's contributions are valued. Located in the dynamic setting of London, this role offers unique advantages such as exposure to a diverse clientele and the chance to be part of a globally recognised hospitality brand.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Lead — Guest Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aloft Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aloft Hotels
Don't be shy about reaching out to Aloft Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Front Desk Lead — Guest Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aloft Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aloft Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
