At a Glance
- Tasks: Ensure guest satisfaction and oversee overnight hotel operations with a friendly approach.
- Company: Join Aloft London Excel, part of the Marriott International family.
- Benefits: Enjoy competitive pay, special discounts, and paid leave for vacations and sick time.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team where your contributions truly matter.
- Qualifications: High school diploma or relevant experience in Guest Services required.
The predicted salary is between 14.7 - 17.4 £ per hour.
- Additional Information
- Job Category Rooms & Guest Services Operations
- Location One Eastern Gateway Royal Victoria Dock, London Londo E16 1FR, United Kingdom VIEW ON MAP
- Schedule Part Time
- Located Remotely? N
- Position Type Non-Management
- Pay Range: GBP 14.70 - 17.40 Hourly Salary
- Night Auditor (Receptionist, Part Time) [Casual]
- Aloft London Excel
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer.
From thoughtfully designed spaces to seamless guest experiences, every detail matters.
Our associates share a global mindset, a passion for precision, and a natural curiosity to learn, grow, and discover new possibilities.
We look for ways to elevate the experience for guests and each other, creating an environment where excellence is both expected and appreciated.
As part of the Marriott International family, AC Hotels offers more than a job.
It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Position Summary
The Night Auditor is responsible for ensuring guest satisfaction while overseeing overnight hotel operations, safety and security standards, and night audit procedures.
This role takes ownership of the guest experience from arrival to departure, resolves guest concerns, responds to emergencies, oversees public areas, and helps maintain a welcoming and secure environment throughout the night.
What You'll Do
- Welcome and acknowledge guests with a friendly, professional, and personalized approach.
- Address guest requests, questions, concerns, and complaints promptly while delivering exceptional customer service.
- Run overnight hotel operations, ensuring service quality, operational standards, and guest satisfaction targets are achieved.
- Promote and drive Marriott Bonvoy enrolments and Mobile Guest Services initiatives.
- Process guest check-ins and check-outs, verify reservations, secure payment methods, issue room keys, and maintain accurate guest accounts.
- Complete night audit procedures, manage end-of-day inventories, and report discrepancies to management.
- Monitor property safety and security, respond to emergencies, manage crisis situations, and follow health and safety procedures.
- Oversee Health & Safety standards throughout the property, including the Pool and Fitness Centre.
- Assist with property security in the absence of security personnel.
- Support the Re: Fuel outlet by maintaining cleanliness, monitoring stock levels, and actively upselling products.
- Assist other departments and support day shifts when business demands require it.
- Maintain communication with colleagues and management through handovers, reports, and other communication tools.
- What You'll Bring
Education & Experience
- High school diploma or GED with 1 year of experience in Guest Services, Front Office, or a related professional area.
- OR
- 2-year degree from an accredited university in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with no work experience required.
Skills
- Problem-solving and decision-making abilities.
- Computer skills and ability to learn new systems and procedures.
- Strong teamwork and interpersonal relationship skills.
- Excellent customer service orientation.
- Effective listening, communication, and telephone etiquette skills.
- English language proficiency and applied reading skills.
- Ability to multitask in a fast-paced environment.
- Personal Attributes
- Dependability and integrity.
- Positive demeanor and professional presentation.
- Strong safety awareness.
- Adaptability and flexibility.
- Ability to remain calm under pressure.
- Initiative and proactive approach to work.
- Our Benefits
At Marriott, we put people first — it’s one of our distinctive core values.
- Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
- Associates receive paid leave to use for vacations, sick time, holidays and more.
- Through our global Take Care platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
- Depending on the property and role, additional local benefits may also be available.
- Our award-winning culture
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, Diversity Inc and Great Places to Work Institute, among others.
Visit life. marriott. com to learn more about our workplace culture and career opportunities.
LEGAL DISCLAIMER
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either.
We’re here to be our guests’ launching and landing pad.
Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, and their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot.
We’re looking for confident self-expressers who aren’t afraid to draw outside the lines.
If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you.
In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Night Auditor (Receptionist, Part Time) [Casual] - Aloft London Excel employer: Aloft Hotels
Join a dynamic team of culinary professionals as an Agency Chef, where flexibility meets quality. With opportunities for growth and a supportive work culture, you'll enjoy working in various locations around Birmingham while crafting dishes with fresh ingredients. Our commitment to employee development ensures that you can enhance your skills and advance your career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor (Receptionist, Part Time) [Casual] - Aloft London Excel
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Aloft Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Auditor (Receptionist, Part Time) [Casual] - Aloft London Excel
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Aloft Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Aloft Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Aloft Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Aloft Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Aloft Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
