At a Glance
- Tasks: Engage with guests, resolve requests, and promote brand loyalty through effective sales techniques.
- Company: Join the vibrant team at Aloft London Excel, part of Marriott International.
- Benefits: Enjoy a competitive salary, career growth, and a dynamic work environment.
- Other info: Embrace diversity and be part of an inclusive workplace culture.
- Why this job: Be the face of hospitality and make a real difference in guest experiences.
- Qualifications: High school diploma and 2 years of related experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling. Determine and give complimentary items to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Eligibility to Work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
Equal Employment Opportunity
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Sales Executive (Proactive) - Aloft London Excel employer: Aloft Hotels
At Aloft London Excel, we pride ourselves on being an exceptional employer that values diversity and fosters a vibrant work culture. Our team members enjoy comprehensive benefits, opportunities for professional growth, and the chance to work in a dynamic environment that prioritises guest satisfaction and employee well-being. Join us in a location that not only offers a unique blend of modern amenities but also encourages collaboration and innovation among our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive (Proactive) - Aloft London Excel
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Aloft London Excel. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for those interviews! Research Aloft London Excel and Marriott's values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your sales skills.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Sales Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Aloft London Excel.
We think you need these skills to ace Sales Executive (Proactive) - Aloft London Excel
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Executive role. Highlight your relevant experience in sales and customer service, and don’t forget to mention any up-selling techniques you've used in the past!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for the Aloft London Excel team. Be sure to mention your passion for hospitality and guest satisfaction.
Showcase Your Communication Skills:Since this role involves a lot of guest interaction, make sure to demonstrate your communication skills in your application. Use clear and professional language, and don’t shy away from sharing examples of how you’ve effectively resolved guest concerns.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Aloft Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Executive at Aloft London Excel. Familiarise yourself with their sales techniques and how they maintain guest loyalty. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of guest interaction, practice speaking clearly and professionally. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts better during the actual interview.
✨Showcase Your Team Spirit
The job requires developing positive working relationships and supporting team goals. Be ready to share examples from your past experiences where you worked well in a team or helped motivate others. This will demonstrate that you can fit into their company culture.
✨Dress to Impress
First impressions matter! Make sure you dress professionally for the interview. A clean and polished appearance shows that you respect the opportunity and are serious about the role. Plus, it aligns with the company's standards for personal appearance.
