At a Glance
- Tasks: Enhance guest experiences and drive sales through effective communication and upselling techniques.
- Company: Join the vibrant team at Aloft Hotels in London, known for its modern hospitality.
- Benefits: Enjoy a competitive salary, staff discounts, and opportunities for career advancement.
- Other info: Full-time role with a focus on personal growth and teamwork.
- Why this job: Be part of a dynamic environment where your skills can shine and make a difference.
- Qualifications: 2 years of experience in sales or hospitality and a passion for guest service.
The predicted salary is between 30000 - 40000 £ per year.
Aloft Hotels is seeking a Sales & Marketing professional for their London location. The role involves resolving guest calls, maximizing revenue using sales techniques, and supporting management with staff training.
The ideal candidate will have at least 2 years of related experience and a high school diploma. Strong guest service skills and adherence to company policies are essential.
This is a full-time, on-site position at our Aloft London Excel location.
Hospitality Sales Specialist - Guest Experience & Upsell in London employer: Aloft Hotels
Aloft Hotels offers a vibrant work environment in the heart of London, where creativity and innovation thrive. As a Hospitality Sales Specialist, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team culture that prioritises guest satisfaction. Join us to be part of a dynamic hotel brand that values your contributions and fosters personal growth in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Sales Specialist - Guest Experience & Upsell in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Aloft Hotels. A friendly chat can open doors and give you insider info on the company culture and what they really value in a candidate.
✨Tip Number 2
Show off your sales skills! When you get the chance to speak with someone from the team, share specific examples of how you've maximised revenue or improved guest experiences in your previous roles. Numbers and success stories stick in people's minds!
✨Tip Number 3
Prepare for the interview by researching Aloft Hotels and their guest experience strategies. Knowing their brand and values will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about wanting to join the Aloft family. Let's get you that job!
We think you need these skills to ace Hospitality Sales Specialist - Guest Experience & Upsell in London
Some tips for your application 🫡
Show Off Your Sales Skills:When you're writing your application, make sure to highlight any sales techniques you've used in the past. We want to see how you've maximised revenue and resolved guest issues before!
Tailor Your Experience:Don’t just send a generic application! Take the time to tailor your experience to match what we’re looking for. Mention your guest service skills and any relevant training you've done that aligns with our needs.
Be Professional Yet Personable:While we love a friendly vibe, remember to keep it professional. Use clear language and structure your application well. This shows us you can communicate effectively, which is key in hospitality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Aloft Hotels
✨Know Your Stuff
Before the interview, make sure you research Aloft Hotels and their guest experience philosophy. Familiarise yourself with their services and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully upsold products or services in previous roles. Think about times when you resolved guest issues while also maximising revenue. This will demonstrate your ability to blend guest service with sales techniques.
✨Practice Common Questions
Anticipate questions related to guest service and sales strategies. Practice your responses to questions like 'How would you handle a difficult guest?' or 'Can you give an example of a successful upsell?' This will help you articulate your thoughts clearly during the interview.
✨Dress the Part
Since this is a hospitality role, dressing smartly is key. Aim for a professional yet approachable look that reflects the brand's image. First impressions matter, and looking polished can set a positive tone for the rest of the interview.
