At a Glance
- Tasks: Enhance guest experiences and drive sales through effective communication and upselling techniques.
- Company: Join the vibrant team at Aloft Hotels in London, known for its modern hospitality.
- Benefits: Enjoy a competitive salary, staff discounts, and opportunities for career advancement.
- Other info: Full-time, on-site role with a focus on personal and professional growth.
- Why this job: Be part of a dynamic environment where your skills can shine and make a difference.
- Qualifications: 2 years of experience in sales or hospitality and excellent guest service skills.
The predicted salary is between 25000 - 32000 £ per year.
Aloft Hotels is seeking a Sales & Marketing professional for their London location. The role involves resolving guest calls, maximizing revenue using sales techniques, and supporting management with staff training.
The ideal candidate will have at least 2 years of related experience and a high school diploma. Strong guest service skills and adherence to company policies are essential.
This is a full-time, on-site position at our Aloft London Excel location.
Hospitality Sales Specialist - Guest Experience & Upsell employer: Aloft Hotels
Aloft Hotels offers a vibrant work environment in the heart of London, where creativity and innovation thrive. As a Hospitality Sales Specialist, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team culture that prioritises guest satisfaction. Join us to be part of a dynamic hotel brand that values your contributions and fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Sales Specialist - Guest Experience & Upsell
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can confidently talk about your experience and how it relates to maximising guest experiences and upselling. Keep it engaging and show your passion!
✨Tip Number 3
Stay proactive! Follow up after interviews or networking events with a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities at Aloft Hotels, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Hospitality Sales Specialist - Guest Experience & Upsell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in sales and guest service. We want to see how your skills align with the role of a Hospitality Sales Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about guest experience and upselling. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Sales Techniques:Since this role involves maximising revenue, share specific examples of successful sales techniques you've used in the past. We’re keen to know how you’ve turned guest interactions into opportunities!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aloft Hotels
✨Know Your Stuff
Before the interview, make sure you research Aloft Hotels and their guest experience philosophy. Familiarise yourself with their services and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully used sales techniques in previous roles. Think about times when you resolved guest issues or upsold services. Being able to articulate these experiences will demonstrate your capability as a Hospitality Sales Specialist.
✨Practice Guest Service Scenarios
Anticipate questions related to guest service and be ready to role-play scenarios. For instance, how would you handle a dissatisfied guest? Practising these situations can help you respond calmly and effectively during the interview.
✨Dress the Part
Since this is a hospitality role, first impressions matter. Dress smartly and professionally for your interview. It reflects your understanding of the industry and shows that you take the opportunity seriously.
