At a Glance
- Tasks: Manage guest check-ins, ensure smooth operations, and provide top-notch customer service.
- Company: Join the vibrant team at Aloft London Excel, part of Marriott International.
- Benefits: Competitive pay, career growth, and a fun work environment.
- Other info: Embrace diversity and be part of a supportive team culture.
- Why this job: Be the face of hospitality and make guests feel welcome every day.
- Qualifications: High school diploma and at least 1 year of supervisory experience required.
The predicted salary is between 30000 - 40000 £ per year.
Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Responsibilities
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
- Stand, sit, or walk for extended periods.
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
Eligibility to Work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
EEO Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Duty Manager - Aloft London Excel employer: Aloft Hotels
At Aloft London Excel, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. Our team members enjoy comprehensive training and development opportunities, ensuring personal and professional growth in a vibrant environment. Located in the heart of London, we offer competitive benefits and a dynamic atmosphere where every employee's contribution is recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Aloft London Excel
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Aloft London Excel and understanding their values. Be ready to discuss how your experience aligns with their mission and how you can contribute to creating a welcoming environment for guests.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on showcasing your supervisory experience and ability to handle guest requests effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Aloft London Excel.
We think you need these skills to ace Duty Manager - Aloft London Excel
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience in guest services and supervisory roles, as this will show us you understand what we're looking for.
Show Off Your Skills:Don’t forget to mention your skills in handling payments, managing guest requests, and using POS systems. We want to see how you can contribute to our team and enhance the guest experience!
Be Professional Yet Approachable:When writing your application, keep it professional but let your personality shine through. We value genuine communication, so a friendly tone can make a great impression on us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aloft Hotels
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with guest check-in processes, payment handling, and how to manage guest requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Supervisory Skills
Since supervisory experience is key for this position, be ready to discuss your past experiences in leading teams. Prepare examples of how you've motivated staff, handled conflicts, or trained new employees. This will demonstrate your capability to support management and foster a positive work environment.
✨Practice Professional Communication
As a Duty Manager, clear communication is crucial. During the interview, practice speaking clearly and professionally. You might even want to rehearse common scenarios you could face, like addressing guest complaints or providing directions. This will help you convey your ability to handle situations effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer.
