At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join the vibrant team at Aloft Aberdeen TECA, a top-rated hospitality workplace.
- Benefits: Enjoy discounts, flexible hours, free meals, and wellness events throughout the year.
- Other info: Join a diverse team that values individuality and offers excellent career growth.
- Why this job: Be part of a dynamic environment where creativity meets fun and innovation.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Join the team at Aloft Aberdeen TECA, where innovation meets style! Just a short hop from Aberdeen Airport and P&J Live at TECA, we’re known for our vibrant spaces, cutting‑edge technology, and energetic vibe. As part of our team, you’ll thrive in an environment that blends creativity with fun. Whether it’s hosting in our lively W XYZ Bar, sparking fresh ideas in sleek meeting spaces, or making guests feel at home in our signature Loft Rooms, you’ll be part of a hotel that’s always ahead of the curve. Plus, we’re pet‑friendly!
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL What you’ll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to check‑out.
- Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go‑to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem‑solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant employer: Aloft Aberdeen- TECA
At RBH Hospitality Management, we pride ourselves on being a top employer in the hospitality sector, where our people are our greatest asset. Working at Aloft Aberdeen TECA means joining a vibrant team in a dynamic environment that values creativity, individuality, and well-being, offering fantastic benefits like discounted hotel stays, flexible working arrangements, and opportunities for personal growth. With a commitment to diversity and a fun, energetic work culture, you'll find a rewarding career that truly puts you first.
