At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Other info: Dynamic work environment with exciting social events and wellness activities.
- Why this job: Be part of a vibrant team in a unique hotel setting with great career growth.
- Qualifications: A friendly personality, strong communication skills, and a positive attitude are essential.
The predicted salary is between 10 - 12 £ per hour.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are currently looking for a Casual Guest Service Assistant to join our team at the Aloft Aberdeen TECA. The successful applicant for this role will have a positive ‘can do' attitude, be passionate about every aspect of customer service and show that they care.
Your new role of Casual Guest Service Assistant will see you working in the Aloft Aberdeen on the site of The Event Complex Aberdeen (TECA). The 150-bedroom Aloft Hotel on the site of the Aberdeen Exhibition and Conference Centre features a WXYZ bar, RE:MIX lounge and gym.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant in Aberdeen employer: Aloft Aberdeen- TECA
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and wellbeing. As a Guest Service Assistant at the Aloft Aberdeen TECA, you'll enjoy a range of benefits including discounted hotel stays, flexible working arrangements, and opportunities for personal growth, all while being part of a team that values your contributions and celebrates individuality. Join us in creating unforgettable experiences for our guests in a unique and dynamic environment!
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and what makes them a top place to work. This way, you can show how your vibe matches theirs and why you're the perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your problem-solving abilities and positive attitude. Role-playing with a friend can help you feel more confident when it’s time to shine in front of the interviewers.
✨Tip Number 3
Be ready to share your experiences! Have a few stories up your sleeve that highlight your communication skills and teamwork. This will show that you’re not just a great candidate but also someone who can connect with guests and colleagues alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a fantastic team at Aloft Aberdeen TECA, where your passion for customer service can truly shine!
We think you need these skills to ace Guest Service Assistant in Aberdeen
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your attention to detail and problem-solving abilities.
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send. A polished application shows you care!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Aloft Aberdeen TECA!
How to prepare for a job interview at Aloft Aberdeen- TECA
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with what the company values.
✨Prepare for Common Questions
Anticipate questions related to handling guest complaints or providing exceptional service. Practise your responses so you can convey your problem-solving skills and positive attitude clearly and confidently.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to discuss how you've collaborated with others in past jobs. Highlight instances where you’ve stepped in to help colleagues or worked together to enhance the guest experience.
✨Research the Hotel and Its Culture
Familiarise yourself with Aloft Aberdeen TECA and its unique offerings. Understanding the hotel's vibe and values will help you tailor your answers and show that you're genuinely interested in being part of their team.
