Sales & Service Lead - Brompton Road

Why Join ALO?

Mindful movement is at the core of what we do and what drives us at ALO. By integrating mindful practice into everyday life, we create better living for yogis and their communities. This philosophy is the foundation of our studio‑to‑street approach and drives every interaction with our guests.

Role Objective

The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. You will ensure we meet engagement targets, deliver exceptional guest education, and foster a service‑led environment on the sales floor. Your goal is to create a sanctuary that distinguishes Alo from other retailers.

Responsibilities

• Sales & Service Leader
  • Lead an exceptional guest experience on the floor through level‑of‑connection assessment, technical product education, and coaching
  • Build client relationships daily and respond to guest needs proactively
  • Analyze performance reports to strategize and deliver results, and highlight growth opportunities
  • Ensure effective sales floor coverage and implement selling initiatives as needed
• Business Leader
  • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, vendor relationships, technology, and facilities
  • Leverage metrics to support business‑driven strategies
  • Move dynamically on the floor to assess and fulfill business needs
• People Leader
  • Lead by example and inspire staff in daily operations and guest experience
  • Recruit, develop, and oversee Sales & Service Associates and Cashiers
  • Use performance tools to evaluate associates and provide continuous feedback
• Business Partner
  • Collaborate with Community & Studio, Operations and Visual Leads for cross‑functional training and execution
  • Execute company‑level operations directives, projects, and initiatives in partnership with the Sales & Service Manager

Qualifications

• Prior client‑centric sales experience
• Proven leadership skills with strong decision‑making ability
• Open to receiving and giving feedback
• Self‑motivated, results‑focused, and a team player
• Excellent interpersonal and written communication skills
• Alignment with and embodiment of Alo’s values
• Proof of right to live and work in the UK

Schedule

The role is full‑time, 32–40 hours per week. Employees must be available for opening, closing, and weekend shifts, with potential coverage from Black Friday through the end of the holiday season and the first week of January.

Diversity and Inclusion Statement

Alo Yoga is an Equal Opportunity Employer that does not discriminate on the basis of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital status, gender identity, sexual orientation or any other status protected by law. We embrace diversity, promote inclusion, and encourage applicants to discuss flexible working arrangements.

Interview Process Adjustments

If you require reasonable adjustments to any part of our recruitment process, please let us know when you apply or email Careers@aloyoga.com. We will make every effort to ensure a fair and transparent assessment process.

Location: London, England, United Kingdom

Referrals increase your chances of interviewing at ALO by 2x.