At a Glance
- Tasks: Lead a vibrant team, drive sales, and create an amazing customer experience.
- Company: Join ALO, a brand that promotes mindful movement and community connection.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact in a fast-paced retail environment while embodying our brand values.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Be part of a diverse team committed to inclusion and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Objective
The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.
Business Leader
- Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
- Local market knowledge of clientele base and brand competitors.
- Aware of business trends that relate to the success of the store and brand.
- Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
- Demonstrate strong business acumen through KPI’s to develop and support business driving strategies.
- Lead team by leveraging company tools, incentives & strategies to support meeting sales goals.
- Identify and communicate individual and team training needs.
- Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.
People Leader
- Facilitate new hire onboarding, and ongoing training for existing staff members.
- Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do.
- Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
- Establish an individual development plan to support professional growth aspirations and talent needs at ALO.
- Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement.
- Monitor and address performance issues on a timely basis.
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
- Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
- Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues.
- Utilize check-in process as a tool for colleague talent development, promotion and advancement.
- Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.
Operations Leader
- Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house.
- Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team.
- Supervise inventory management to ensure store shrink is at or below company target.
- Complete all required daily and weekly reporting as requested.
- Manage headcount and payroll objectives for the store staff.
- Implement tactics to manage and maintain an effective P&L strategy.
- Plan for future business needs to continually improve business results.
- Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures.
- Make well-versed recommendations to help improve the company's operational systems and processes.
Business Partner
- Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate.
- Satisfactorily resolve all customer issues and/or complaints in a timely manner.
- Collaborate with cross-functional business partners to support organizational goals.
- Communicate effectively and efficiently with all levels in the organization, including the executive team.
- Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives.
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture.
- Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives.
- Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate.
Store Manager Qualifications
- Prior experience within retail or related industry experience.
- Working knowledge of MS Office (Word, Excel and Outlook).
- Experience managing and leading a team.
- Dynamic interpersonal and communication skills, both verbal and written.
- Extraordinary guest experience, organizational and time management skills.
- Agile with the ability to handle multiple tasks in a changing environment.
- Aligns with and embodies ALO's Guiding Principles.
- Highly Motivated by driving business in a fast-paced, innovative environment.
- Business owner mindset with an entrepreneurial spirit.
- Independent work ethic, time management skills, and personal accountability.
- Candidates must have the right to live and work in the UK.
Diversity and Inclusion statement
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Store Manager - Westbourne Grove, London employer: Alo
Contact Detail:
Alo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Westbourne Grove, London
✨Tip Number 1
Get to know the company culture before your interview. ALO is all about mindful movement and community, so show us how you embody these values in your life. Share personal stories that reflect your passion for yoga or wellness!
✨Tip Number 2
Prepare to discuss your leadership style and how you motivate a team. We want to hear about your experience in driving sales and creating a positive work environment. Bring examples of how you've developed talent in previous roles!
✨Tip Number 3
Don’t just focus on your qualifications; think about how you can contribute to ALO's mission. Be ready to share ideas on enhancing customer experience and building community connections. Show us your entrepreneurial spirit!
✨Tip Number 4
Finally, make sure to follow up after your interview! A simple thank-you note can go a long way. Reiterate your excitement about the role and how you can help ALO thrive. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager - Westbourne Grove, London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for mindful movement and the ALO brand shine through. We want to see how you connect with our mission and how you can bring that energy to the store!
Tailor Your Experience: Make sure to highlight your relevant experience in retail and team management. We love seeing how your past roles have prepared you to lead a dynamic team and create an amazing customer experience at ALO.
Be Authentic: Don’t be afraid to show your personality! We’re looking for someone who embodies ALO's guiding principles, so let us know what makes you unique and how you can contribute to our positive work environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at Alo
✨Know Your ALO
Before stepping into the interview, make sure you understand ALO's mission and values. Familiarise yourself with their approach to mindful movement and how it translates into the retail environment. This will help you demonstrate your alignment with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated staff. Highlight your ability to develop others and create a positive work environment, as this is crucial for ALO's success.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've used data to drive sales, improve customer experience, or manage inventory in previous roles. Showing that you can leverage business acumen will set you apart from other candidates.
✨Engage with Community Focus
ALO values community connectivity, so think about how you've engaged with customers and built relationships in your previous roles. Prepare to share specific strategies you've implemented to enhance customer experience and drive foot traffic. This will demonstrate your understanding of the local market and your commitment to ALO's mission.