Store Manager, Immediate Start in London

Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.

Local market knowledge of clientele base and brand competitors. Aware of business trends that relate to the success of the store and brand. Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.

Lead team by leveraging company tools, incentives & strategies to support meeting sales goals. Identify and communicate individual and team training needs. Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

Facilitate new hire onboarding, and on-going training for existing staff members. Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do.

Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.). Establish an individual development plan to support professional growth aspirations and talent needs at ALO.

Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement. Monitor and address performance issues on a timely basis. Conduct ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.

Actively fill open positions prioritising internal colleagues in Customer Experience, Commission and high-level selling areas. Direct and manage team to meet or exceed performance behavioural expectations; address complaints from and resolve problems with colleagues.

Utilise check-in process as a tool for colleague talent development, promotion and advancement. Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.). Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team.

Supervise inventory management to ensure store shrink is at or below company target. Manage headcount and payroll objectives for the store staff. Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures.

Make well-versed recommendations to help improve the company's operational systems and processes. Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate.

Satisfactorily resolve all customer issues and/or complaints in a timely manner. Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives.

Demonstrate an ability to navigate the organization with a balance of business need and brand culture. Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives.

Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate.

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary guest experience, organisational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability

Diversity and Inclusion statement: As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.