Operations Lead - Brompton Road in London

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.

RESPONSIBILITIES

• Operations Leader
  • Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
  • Investigate and root cause inventory accuracy issues, partnering with the General Manager to address process or system gaps.
  • Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day sales floor replenishment, floor set updates, and supply management.
  • Champion strong visual standards for the sales floor.
  • Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Business Leader
  • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized performance.
  • Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies.
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• People Leader
  • Lead by example and inspire staff in daily operations and guest experience.
  • Directly oversee Operations Associates; responsible for recruitment and development of talent.
  • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.
• Business Partner
  • Collaborate with Visual Lead to ensure cross‑functional training, and Sales & Service Lead to ensure the business is well‑executed.
  • Execute company‑level operations‑focused directives, projects and initiatives in partnership with the Operations & Visual Manager (e.g., from the SCC).

QUALIFICATIONS

• Prior work experience in a client‑centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide.
• Self‑motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO's Guiding Principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Proof of right to live and work in the UK.

SCHEDULE

The Operations Lead role is full‑time and requires 32‑40 hours per week, fulfilling the job description as stated above. Employees are expected to be available for opening, closing and weekend shifts, which may be subject to change. All employees are expected to be available from the week of and including “Black Friday” until the end of the holiday season, first week of January.

DIVERSITY AND INCLUSION STATEMENT

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

INTERVIEW PROCESS ADJUSTMENTS

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.