Operations Associate (FTC) - Westfield London

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. This is a 6-month, fixed-term contract.

Key Job Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps.
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Maintain and champion strong visual standards for the sales floor.
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized performance.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Execute company-level operations-focused directives, projects and initiatives, in partnership with the Operations & Visual Manager & Operations Lead.
• Assist in processing shipment and ensuring product flow, including but not limited to visual merchandising placement and daily replenishment excellence.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Resolve client needs quickly & effectively ensuring customer satisfaction.
• Identify product concerns and communicate inventory needs to support the business goals.
• Support other areas of the business, including Sales & Service and Cashier, as needed.

Operations Associate Qualifications

• Preferred prior work experience in a client-centric, sales & operational environment.
• Passion for customer service and delivering exceptional experiences.
• High energy, upbeat and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships.
• Aligns with and embodies ALO's Guiding Principles.
• Proof of right to live and work in the UK.

Operations Associate Schedule

• Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support.
• All employees' availability must suit the needs of the business, which are subject to change.
• The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change.
• All employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.