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- Tasks: Lead the Sales & Service team to create an exceptional guest experience.
- Company: Alo Yoga promotes mindful movement for better living and community impact.
- Benefits: Enjoy a full-time role with flexible scheduling and a vibrant work culture.
- Why this job: Join a passionate team focused on personal growth and community connection.
- Qualifications: Prior retail leadership experience and strong communication skills are essential.
- Other info: Diversity and inclusion are core values; flexible working options available.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Sales & Service Manager – Regent Street, London
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Sales & Service Manager – Regent Street, London
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Join to apply for the Sales & Service Manager – Regent Street, London role at Alo Yoga
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s Guiding Principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.
RESPONSIBILITIES
Sales & Service Leader
- Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
- Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
- Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Business Leader
- Represent the business in meetings and on conference calls, in partnership with General Manager
- Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Future planning workflow business needs to protect optimal performance
People Leader
- Ensure that the Sales, Service, and Community team exudes Alo\’s mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do
- Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
- Establish internal & external pipeline through succession planning and recruitment strategy
- Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
Business Partner
- Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
- Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture
QUALIFICATIONS
- Prior leadership experience experience in retail or related industry
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Highly Motivated by driving business in a fast-paced, innovative environment
- Business owner mindset with an entrepreneurial spirit
- Independent work ethic, time management skills, and personal accountability
- Aligns with and embodies Alo’s Guiding Principles
- Seniority Level: Mid-Senior level
Candidates must have the right to live and work in the UK.
Sales & Service Manager Schedule
- The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts.
Diversity and Inclusion statement
As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Please review our company California Job Applicant Privacy Policy HERE.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Retail Apparel and Fashion
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Sales & Service Manager - Regent Street, London employer: Alo Yoga
Contact Detail:
Alo Yoga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager - Regent Street, London
✨Tip Number 1
Familiarise yourself with Alo Yoga's brand values and mission. Understanding their focus on mindful movement and community engagement will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your previous leadership experiences in retail. Be ready to share specific examples of how you've successfully managed teams, improved guest experiences, and driven sales, as these are key aspects of the Sales & Service Manager role.
✨Tip Number 3
Network with current or former employees of Alo Yoga if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the interview process.
✨Tip Number 4
Demonstrate your understanding of the retail landscape and current trends in the apparel industry. Being knowledgeable about market dynamics and customer preferences will show that you're proactive and well-prepared for the challenges of the role.
We think you need these skills to ace Sales & Service Manager - Regent Street, London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Sales & Service Manager position. Tailor your application to highlight how your experience aligns with Alo Yoga's focus on guest experience and sales.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience in retail, particularly any roles where you managed teams or improved customer service. Use quantifiable achievements to demonstrate your impact in previous positions.
Write a Strong Cover Letter: In your cover letter, express your passion for mindful movement and how it resonates with Alo Yoga's mission. Discuss specific examples of how you've driven sales and enhanced customer experiences in past roles.
Highlight Relevant Skills: Make sure to emphasise your interpersonal and communication skills, as well as your ability to manage multiple tasks in a fast-paced environment. Mention your familiarity with MS Office and any other relevant tools that can support your role.
How to prepare for a job interview at Alo Yoga
✨Understand Alo's Mission
Before your interview, take some time to familiarise yourself with Alo Yoga's mission and values. They focus on mindful movement and enhancing guest experiences, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Skills
As a Sales & Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved sales performance.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle multiple tasks. Think of scenarios where you had to manage a busy retail environment or coach a team member to improve their performance.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could include inquiries about the store's sales strategy, team dynamics, or how Alo Yoga measures success in guest experiences. It shows your genuine interest in the role.
